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Complaints

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Policyholder services
Premium Refund
Delays or No Response
Coverage Question
Premium Notice or Billing
Underwriting
Cancellation
Premium and Rating
Nonrenewal
Delays
Claim handling
Delays
Denial of Claim
Unsatisfactory Settlement or Offer
Adjuster Handling
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Allstate

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R CH Adjuster Handling 107
R CH Appeal Non-Compliance 1
R CH Assignment of Benefits 3
R CH Co-pay Issues 4
R CH Comparative Negligence 22
R CH Coordination of Benefits 1
R CH Cost Containment 2
R CH Delays 408
R CH Denial of Claim 325
R CH Emergency Services 1
R CH Fraud 1
R CH Laboratory Services 1
R CH Medical Necessity 2
R CH Post-Claim Underwriting 3
R CH Prompt Pay 1
R CH State Specific 81
R CH Subrogation 7
R CH Unsatisfactory Settlement or Offer 371
R MS Duplication of Coverage 6
R MS Excess Compensation Without Agreement 1
R MS Failure to Submit Application 1
R MS Fraud or Forgery 2
R MS High Pressure Tactices 4
R MS Misleading Advertising 2
R MS Misrepresentation 7
R MS Other Violation of Insurance Law or Regs 1
R MS Premiums Misquoted 7
R MS State Specific 55
R MS Suitability 1
R PS Abusive Service 8
R PS Coverage Question 58
R PS Delays or No Response 50
R PS Notice Requirements 2
R PS Payment Not Credited 1
R PS Policy Delivery 2
R PS Premium Notice or Billing 62
R PS Premium Refund 96
R PS Provider Listing Dispute 1
R PS State Specific 67
R PS Surrender Problems 2
R PS Unfair Negotiation 1
R UW CLUE Reports 4
R UW Cancellation 115
R UW Credit Report 2
R UW Delays 11
R UW Endorsement or Rider 3
R UW Nonrenewal 51
R UW Premium and Rating 129
R UW Refusal to Insure 4
R UW State Specific 30
R UW Surcharge 23
Total Complaints 1713

State Farm

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R CH Adjuster Handling 114
R CH Assignment of Benefits 3
R CH Co-pay Issues 2
R CH Comparative Negligence 3
R CH Coordination of Benefits 1
R CH Cost Containment 1
R CH Delays 215
R CH Denial of Claim 258
R CH Fraud 1
R CH Maternity and Newborn Care 1
R CH Maximum Out of Pocket 1
R CH Prompt Pay 4
R CH Recoupment 4
R CH State Specific 116
R CH Subrogation 3
R CH Unsatisfactory Settlement or Offer 286
R CH Usual Customary Reasonable Charges 2
R MS Duplication of Coverage 3
R MS Failure to Submit Application 4
R MS Fraud or Forgery 1
R MS High Pressure Tactices 1
R MS Misappropriation of Premium 2
R MS Misrepresentation 6
R MS Misstatement on Application 1
R MS Other Violation of Insurance Law or Regs 2
R MS Premiums Misquoted 4
R MS Replacement 1
R MS State Specific 40
R MS Suitability 1
R PS Abusive Service 7
R PS Coverage Question 56
R PS Delays or No Response 44
R PS Inadequate Reimbursement Rates 1
R PS Involuntary Termination by Plan 7
R PS Notice Requirements 3
R PS Payment Not Credited 3
R PS Policy Delivery 2
R PS Premium Notice or Billing 32
R PS Premium Refund 91
R PS State Specific 43
R PS Surrender Problems 2
R UW Audit Dispute 4
R UW CLUE Reports 4
R UW Cancellation 128
R UW Credit Report 1
R UW Delays 12
R UW Endorsement or Rider 3
R UW Nonrenewal 75
R UW Premium and Rating 92
R UW Refusal to Insure 8
R UW State Specific 24
R UW Surcharge 99
R UW Unfair Discrimination 1
Total Complaints 1441

USAA

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R CH Adjuster Handling 95
R CH Assignment of Benefits 2
R CH Co-pay Issues 1
R CH Comparative Negligence 16
R CH Coordination of Benefits 1
R CH Cost Containment 10
R CH Delays 330
R CH Denial of Claim 197
R CH Fraud 1
R CH Medical Necessity 3
R CH No Preauthorization 1
R CH Prompt Pay 5
R CH Recoupment 1
R CH Rehabilitative or Habilitative Care 1
R CH State Specific 50
R CH Subrogation 3
R CH Unsatisfactory Settlement or Offer 280
R CH Usual Customary Reasonable Charges 3
R MS Duplication of Coverage 2
R MS Excess Compensation Without Agreement 2
R MS Misrepresentation 1
R MS Other Violation of Insurance Law or Regs 1
R MS Replacement 1
R MS State Specific 13
R MS Suitability 1
R PS Abusive Service 3
R PS Coverage Question 17
R PS Delays or No Response 11
R PS Payment Not Credited 3
R PS Policy Delivery 2
R PS Premium Notice or Billing 16
R PS Premium Refund 17
R PS State Specific 49
R UW Cancellation 18
R UW Delays 5
R UW Nonrenewal 31
R UW Premium and Rating 45
R UW Refusal to Insure 2
R UW State Specific 15
R UW Surcharge 66
Total Complaints 1049

Citizens

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R CH Delays 45
R CH Denial of Claim 243
R CH State Specific 342
R CH Subrogation 2
R CH Unsatisfactory Settlement or Offer 165
R MS Fraud or Forgery 1
R MS Misrepresentation 1
R MS State Specific 1
R PS Cash Value 1
R PS Class Action 1
R PS Coverage Question 16
R PS Delays or No Response 16
R PS Policy Delivery 2
R PS Premium Notice or Billing 5
R PS Premium Refund 39
R PS State Specific 2
R UW Cancellation 57
R UW Continuation of Benefits 1
R UW Delays 1
R UW Endorsement or Rider 1
R UW Nonrenewal 18
R UW Premium and Rating 22
R UW Refusal to Insure 1
R UW State Specific 3
Total Complaints 986

Liberty Mutual

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R CH Adjuster Handling 75
R CH Comparative Negligence 19
R CH Cost Containment 3
R CH Delays 311
R CH Denial of Claim 147
R CH Fraud 2
R CH No Preauthorization 1
R CH Post-Claim Underwriting 3
R CH Prompt Pay 20
R CH Recoupment 2
R CH State Specific 59
R CH Subrogation 3
R CH Unsatisfactory Settlement or Offer 204
R MS High Pressure Tactices 2
R MS Misleading Advertising 2
R MS Misrepresentation 4
R MS Misstatement on Application 1
R MS Premiums Misquoted 3
R MS State Specific 19
R PS Abusive Service 2
R PS Coverage Question 28
R PS Delays or No Response 26
R PS Notice Requirements 2
R PS Payment Not Credited 1
R PS Policy Delivery 3
R PS Premium Notice or Billing 38
R PS Premium Refund 24
R PS State Specific 23
R PS Surrender Problems 1
R UW Audit Dispute 6
R UW CLUE Reports 8
R UW Cancellation 52
R UW Credit Report 1
R UW Delays 2
R UW Endorsement or Rider 1
R UW Nonrenewal 22
R UW Premium and Rating 87
R UW Refusal to Insure 1
R UW State Specific 16
R UW Surcharge 41
Total Complaints 984

Nationwide

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R CH Adjuster Handling 40
R CH Assignment of Benefits 1
R CH Claim Recoding or Bundling 1
R CH Comparative Negligence 2
R CH Coordination of Benefits 1
R CH Cost Containment 12
R CH Delays 138
R CH Denial of Claim 107
R CH Preexisting Condition 1
R CH Prompt Pay 1
R CH Recoupment 1
R CH State Specific 20
R CH Unsatisfactory Settlement or Offer 114
R CH Usual Customary Reasonable Charges 1
R MS Duplication of Coverage 1
R MS Failure to Submit Application 3
R MS Fiduciary or Theft 1
R MS Fraud or Forgery 1
R MS High Pressure Tactices 1
R MS Misrepresentation 3
R MS Not Appointed with Company 1
R MS Premiums Misquoted 4
R MS State Specific 10
R PS Abusive Service 3
R PS Coverage Question 26
R PS Delays or No Response 27
R PS Inadequate Reimbursement Rates 1
R PS Involuntary Termination by Plan 2
R PS Payment Not Credited 2
R PS Policy Delivery 1
R PS Premium Notice or Billing 23
R PS Premium Refund 31
R PS State Specific 14
R UW Audit Dispute 1
R UW CLUE Reports 3
R UW Cancellation 85
R UW Continuation of Benefits 1
R UW Delays 6
R UW Endorsement or Rider 3
R UW MIB Reports 1
R UW Nonrenewal 35
R UW Premium and Rating 44
R UW Refusal to Insure 2
R UW State Specific 18
R UW Surcharge 12
Total Complaints 649

Travelers

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R CH Adjuster Handling 44
R CH Comparative Negligence 5
R CH Delays 127
R CH Denial of Claim 102
R CH Internal Appeal 1
R CH Post-Claim Underwriting 2
R CH Prompt Pay 13
R CH State Specific 34
R CH Subrogation 2
R CH Unsatisfactory Settlement or Offer 94
R MS Failure to Submit Application 1
R MS Health Privacy 1
R MS High Pressure Tactices 2
R MS Misappropriation of Premium 1
R MS Misrepresentation 2
R MS Other Violation of Insurance Law or Regs 1
R MS Premiums Misquoted 1
R MS Replacement 1
R MS State Specific 16
R MS Suitability 1
R PS Abusive Service 1
R PS Coverage Question 18
R PS Delays or No Response 10
R PS Payment Not Credited 2
R PS Policy Delivery 1
R PS Premium Notice or Billing 20
R PS Premium Refund 27
R PS State Specific 19
R PS Unfair Negotiation 1
R UW Audit Dispute 10
R UW CLUE Reports 1
R UW Cancellation 54
R UW Continuation of Benefits 1
R UW Credit Report 1
R UW Delays 3
R UW Endorsement or Rider 3
R UW Nonrenewal 59
R UW Premium and Rating 62
R UW Refusal to Insure 4
R UW State Specific 9
R UW Surcharge 16
Total Complaints 619

Farmers

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R CH Adjuster Handling 32
R CH Comparative Negligence 7
R CH Cost Containment 1
R CH Delays 148
R CH Denial of Claim 107
R CH Post-Claim Underwriting 1
R CH Prompt Pay 2
R CH State Specific 28
R CH Subrogation 3
R CH Unsatisfactory Settlement or Offer 121
R CH Usual Customary Reasonable Charges 1
R MS Duplication of Coverage 3
R MS Fiduciary or Theft 1
R MS Financial Privacy 1
R MS High Pressure Tactices 1
R MS Misappropriation of Premium 1
R MS Misrepresentation 6
R MS Misstatement on Application 1
R MS Premiums Misquoted 2
R MS Replacement 1
R MS State Specific 52
R MS Using an Unlicensed Name 1
R PS Abusive Service 3
R PS Cash Value 1
R PS Coverage Question 29
R PS Delays or No Response 28
R PS Notice Requirements 3
R PS Payment Not Credited 3
R PS Policy Delivery 1
R PS Premium Notice or Billing 40
R PS Premium Refund 49
R PS State Specific 37
R PS Surrender Problems 1
R UW Audit Dispute 5
R UW CLUE Reports 7
R UW Cancellation 59
R UW Credit Report 1
R UW Delays 5
R UW Endorsement or Rider 1
R UW Nonrenewal 11
R UW Premium and Rating 49
R UW Refusal to Insure 1
R UW Rescission 1
R UW State Specific 30
Total Complaints 596

Hartford

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R CH Adjuster Handling 33
R CH Assignment of Benefits 1
R CH Co-pay Issues 1
R CH Comparative Negligence 10
R CH Coordination of Benefits 2
R CH Cost Containment 2
R CH Delays 127
R CH Denial of Claim 81
R CH Fraud 1
R CH Medical Necessity 1
R CH Prompt Pay 18
R CH State Specific 50
R CH Subrogation 3
R CH Unsatisfactory Settlement or Offer 101
R CH Usual Customary Reasonable Charges 1
R MS Fiduciary or Theft 2
R MS Fraud or Forgery 3
R MS High Pressure Tactices 1
R MS Misappropriation of Premium 2
R MS Misleading Advertising 3
R MS Misrepresentation 7
R MS Misstatement on Application 1
R MS State Specific 20
R PS Abusive Service 1
R PS Coverage Question 16
R PS Delays or No Response 16
R PS Notice Requirements 1
R PS Payment Not Credited 1
R PS Policy Delivery 7
R PS Premium Notice or Billing 30
R PS Premium Refund 12
R PS State Specific 17
R PS Surrender Problems 1
R UW Audit Dispute 2
R UW CLUE Reports 1
R UW Cancellation 43
R UW Credit Report 1
R UW Delays 2
R UW Nonrenewal 23
R UW Premium and Rating 58
R UW Refusal to Insure 2
R UW State Specific 14
R UW Surcharge 15
Total Complaints 586

AAA

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R CH Adjuster Handling 18
R CH Co-pay Issues 2
R CH Comparative Negligence 2
R CH Delays 136
R CH Denial of Claim 97
R CH Fraud 1
R CH Post-Claim Underwriting 1
R CH Prompt Pay 1
R CH State Specific 22
R CH Subrogation 3
R CH Unsatisfactory Settlement or Offer 125
R MS Duplication of Coverage 1
R MS Premiums Misquoted 1
R MS State Specific 13
R MS Suitability 1
R MS Unauthorized Entry 2
R PS Abusive Service 1
R PS Coverage Question 23
R PS Delays or No Response 6
R PS Policy Delivery 2
R PS Premium Notice or Billing 23
R PS Premium Refund 32
R PS State Specific 10
R PS Unfair Negotiation 1
R UW CLUE Reports 1
R UW Cancellation 62
R UW Credit Report 3
R UW Delays 2
R UW Dependent Age 1
R UW Endorsement or Rider 2
R UW Nonrenewal 19
R UW Premium and Rating 54
R UW Refusal to Insure 1
R UW Rescission 1
R UW State Specific 4
R UW Surcharge 26
Total Complaints 574

Universal Property and Casualty

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R CH Co-pay Issues 1
R CH Delays 50
R CH Denial of Claim 100
R CH Provider Availability 1
R CH State Specific 56
R CH Subrogation 1
R CH Unsatisfactory Settlement or Offer 76
R MS Duplication of Coverage 1
R MS Excess Compensation Without Agreement 3
R MS Premiums Misquoted 4
R MS Replacement 1
R PS Abusive Service 1
R PS Coverage Question 2
R PS Delays or No Response 3
R PS Policy Delivery 1
R PS Premium Notice or Billing 5
R PS Premium Refund 56
R PS State Specific 1
R UW Cancellation 14
R UW Endorsement or Rider 2
R UW Nonrenewal 3
R UW Premium and Rating 25
R UW State Specific 1
Total Complaints 407

Safeco

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R CH Adjuster Handling 41
R CH Co-pay Issues 1
R CH Comparative Negligence 14
R CH Coordination of Benefits 1
R CH Cost Containment 1
R CH Delays 113
R CH Denial of Claim 49
R CH Preexisting Condition 1
R CH Prompt Pay 2
R CH Recoupment 1
R CH State Specific 14
R CH Subrogation 4
R CH Unsatisfactory Settlement or Offer 87
R CH Usual Customary Reasonable Charges 1
R MS Duplication of Coverage 3
R MS Fiduciary or Theft 1
R MS Fraud or Forgery 1
R MS Misrepresentation 1
R MS Premiums Misquoted 1
R MS State Specific 16
R PS Abusive Service 2
R PS Coverage Question 21
R PS Delays or No Response 8
R PS Inadequate Reimbursement Rates 1
R PS Involuntary Termination by Plan 1
R PS Payment Not Credited 1
R PS Policy Delivery 1
R PS Premium Notice or Billing 17
R PS Premium Refund 14
R PS State Specific 14
R PS Surrender Problems 1
R UW CLUE Reports 2
R UW Cancellation 30
R UW Delays 2
R UW Forced Placement 1
R UW Nonrenewal 19
R UW Premium and Rating 30
R UW State Specific 8
R UW Surcharge 2
Total Complaints 380

American Family

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R CH Adjuster Handling 53
R CH Assignment of Benefits 2
R CH Comparative Negligence 10
R CH Coordination of Benefits 1
R CH Delays 105
R CH Denial of Claim 99
R CH Fraud 1
R CH Prompt Pay 4
R CH Recoupment 1
R CH State Specific 9
R CH Subrogation 1
R CH Unsatisfactory Settlement or Offer 100
R MS Financial Privacy 2
R MS Fraud or Forgery 1
R MS Misleading Advertising 2
R MS Misrepresentation 1
R MS Premiums Misquoted 1
R MS State Specific 4
R MS Suitability 1
R PS Coverage Question 7
R PS Delays or No Response 1
R PS Notice Requirements 1
R PS Payment Not Credited 1
R PS Policy Delivery 1
R PS Premium Notice or Billing 6
R PS Premium Refund 7
R PS State Specific 2
R PS Surrender Problems 2
R UW Audit Dispute 1
R UW Cancellation 22
R UW Endorsement or Rider 2
R UW Nonrenewal 6
R UW Premium and Rating 17
R UW Refusal to Insure 2
R UW Rescission 1
R UW State Specific 2
R UW Surcharge 1
Total Complaints 371

Progressive

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R CH Adjuster Handling 36
R CH Assignment of Benefits 1
R CH Comparative Negligence 12
R CH Cost Containment 1
R CH Delays 90
R CH Denial of Claim 90
R CH Fraud 1
R CH Medical Necessity 1
R CH Prompt Pay 1
R CH Recoupment 1
R CH State Specific 11
R CH Subrogation 4
R CH Unsatisfactory Settlement or Offer 72
R MS Failure to Submit Application 1
R MS Fraud or Forgery 1
R MS High Pressure Tactices 1
R MS Misrepresentation 1
R MS Premiums Misquoted 3
R MS Replacement 1
R MS State Specific 12
R PS Coverage Question 21
R PS Delays or No Response 8
R PS Notice Requirements 2
R PS Premium Notice or Billing 7
R PS Premium Refund 6
R PS State Specific 11
R UW Cancellation 22
R UW Delays 2
R UW Endorsement or Rider 2
R UW Nonrenewal 5
R UW Premium and Rating 22
R UW Refusal to Insure 1
R UW State Specific 6
R UW Surcharge 2
Total Complaints 350

American International Group

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R CH Adjuster Handling 6
R CH Co-pay Issues 1
R CH Delays 72
R CH Denial of Claim 45
R CH Emergency Services 1
R CH Pharmacy Benefits 1
R CH Preexisting Condition 1
R CH Prompt Pay 10
R CH Recoupment 3
R CH State Specific 18
R CH Unsatisfactory Settlement or Offer 38
R CH Usual Customary Reasonable Charges 1
R MS Fraud or Forgery 1
R MS Health Privacy 1
R MS Misrepresentation 2
R MS State Specific 4
R MS Suitability 2
R PS Coverage Question 9
R PS Delayed Appeal Consideration 1
R PS Delayed Authorization Decision 1
R PS Delays or No Response 10
R PS Premium Notice or Billing 1
R PS Premium Refund 9
R UW Cancellation 13
R UW Continuation of Benefits 1
R UW Delays 1
R UW Nonrenewal 4
R UW Pre-existing Condition 1
R UW Premium and Rating 3
R UW State Specific 2
R UW Surcharge 2
Total Complaints 346

American Integrity

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R CH Delays 55
R CH Denial of Claim 126
R CH State Specific 85
R CH Unsatisfactory Settlement or Offer 57
R MS Excess Compensation Without Agreement 1
R PS Coverage Question 1
R PS Delays or No Response 2
R PS Premium Notice or Billing 1
R PS Premium Refund 2
R UW Cancellation 2
R UW Nonrenewal 1
R UW Premium and Rating 2
R UW Refusal to Insure 1
Total Complaints 336

United

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R CH Cost Containment 1
R CH Delays 20
R CH Denial of Claim 102
R CH State Specific 95
R CH Unsatisfactory Settlement or Offer 77
R MS Duplication of Coverage 1
R MS Excess Compensation Without Agreement 1
R PS Coverage Question 1
R PS Delays or No Response 3
R PS Payment Not Credited 1
R PS Policy Delivery 1
R PS Premium Refund 6
R PS State Specific 1
R UW CLUE Reports 1
R UW Cancellation 5
R UW Endorsement or Rider 1
R UW Premium and Rating 7
R UW Refusal to Insure 1
Total Complaints 321

Tower Hill

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R CH Co-pay Issues 1
R CH Delays 18
R CH Denial of Claim 92
R CH Post-Claim Underwriting 1
R CH State Specific 68
R CH Unsatisfactory Settlement or Offer 75
R MS Premiums Misquoted 2
R PS Coverage Question 4
R PS Payment Not Credited 1
R PS Premium Notice or Billing 2
R PS Premium Refund 10
R UW Cancellation 20
R UW Nonrenewal 7
R UW Premium and Rating 9
R UW State Specific 1
Total Complaints 311

Security First

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R CH Delays 27
R CH Denial of Claim 84
R CH State Specific 83
R CH Unsatisfactory Settlement or Offer 71
R MS Excess Compensation Without Agreement 1
R MS Fraud or Forgery 1
R MS Misstatement on Application 1
R MS Premiums Misquoted 1
R PS Premium Notice or Billing 1
R PS Premium Refund 11
R UW Cancellation 6
R UW Premium and Rating 8
Total Complaints 295

First Acceptance

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R CH Adjuster Handling 45
R CH Delays 178
R CH Denial of Claim 41
R CH Provider Availability 1
R CH State Specific 6
R CH Subrogation 1
R CH Unsatisfactory Settlement or Offer 26
R MS Misrepresentation 1
R PS Coverage Question 7
R PS Delays or No Response 13
R PS Policy Delivery 1
R PS Premium Refund 1
R PS State Specific 2
R UW Cancellation 8
R UW Delays 1
Total Complaints 273

Ocean Harbor Casualty

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R CH Co-pay Issues 1
R CH Comparative Negligence 2
R CH Delays 175
R CH Denial of Claim 31
R CH State Specific 1
R CH Subrogation 3
R CH Unsatisfactory Settlement or Offer 27
R MS Excess Compensation Without Agreement 2
R MS Misappropriation of Premium 1
R MS Misrepresentation 1
R MS Premiums Misquoted 1
R MS State Specific 2
R PS Cash Value 1
R PS Delays or No Response 9
R PS Policy Delivery 1
R PS Premium Notice or Billing 1
R PS Premium Refund 7
R UW Cancellation 6
R UW Dependent Age 1
R UW Nonrenewal 1
R UW Premium and Rating 3
Total Complaints 273

MetLife

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R CH Adjuster Handling 24
R CH Comparative Negligence 3
R CH Coordination of Benefits 1
R CH Delays 54
R CH Denial of Claim 40
R CH Fraud 1
R CH Prompt Pay 1
R CH State Specific 8
R CH Subrogation 2
R CH Unsatisfactory Settlement or Offer 44
R MS Duplication of Coverage 1
R MS Misstatement on Application 2
R MS Premiums Misquoted 1
R MS State Specific 6
R PS Abusive Service 3
R PS Coverage Question 9
R PS Delays or No Response 10
R PS Payment Not Credited 2
R PS Policy Delivery 1
R PS Premium Notice or Billing 11
R PS Premium Refund 9
R PS State Specific 11
R PS Surrender Problems 1
R UW CLUE Reports 4
R UW Cancellation 22
R UW Credit Report 1
R UW Forced Placement 1
R UW Nonrenewal 6
R UW Premium and Rating 33
R UW State Specific 8
R UW Surcharge 16
Total Complaints 251

Auto-Owners

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R CH Adjuster Handling 31
R CH Assignment of Benefits 1
R CH Comparative Negligence 5
R CH Delays 58
R CH Denial of Claim 60
R CH Fraud 1
R CH Prompt Pay 2
R CH State Specific 6
R CH Unsatisfactory Settlement or Offer 39
R MS State Specific 1
R PS Abusive Service 1
R PS Coverage Question 8
R PS Delays or No Response 2
R PS Inadequate Reimbursement Rates 1
R PS Premium Notice or Billing 3
R PS Premium Refund 5
R PS State Specific 2
R UW Audit Dispute 5
R UW CLUE Reports 1
R UW Cancellation 21
R UW Delays 1
R UW Nonrenewal 4
R UW Premium and Rating 14
R UW State Specific 3
R UW Surcharge 2
Total Complaints 223

Heritage

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R CH Delays 21
R CH Denial of Claim 51
R CH State Specific 44
R CH Unsatisfactory Settlement or Offer 30
R MS Excess Compensation Without Agreement 1
R MS Premiums Misquoted 1
R MS State Specific 3
R PS Coverage Question 6
R PS Delays or No Response 3
R PS Involuntary Termination by Plan 1
R PS Premium Notice or Billing 6
R PS Premium Refund 11
R UW Cancellation 13
R UW Premium and Rating 14
Total Complaints 205

Assurant

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R CH Adjuster Handling 5
R CH Delays 37
R CH Denial of Claim 70
R CH Post-Claim Underwriting 1
R CH State Specific 13
R CH Unsatisfactory Settlement or Offer 34
R MS Duplication of Coverage 3
R MS High Pressure Tactices 1
R MS Misrepresentation 1
R MS State Specific 1
R PS Class Action 3
R PS Coverage Question 4
R PS Delays or No Response 6
R PS Premium Notice or Billing 5
R PS Premium Refund 19
R PS State Specific 4
R UW Cancellation 5
R UW Forced Placement 8
R UW Nonrenewal 1
R UW Premium and Rating 3
R UW State Specific 2
Total Complaints 193

Chubb

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R CH Adjuster Handling 3
R CH Delays 68
R CH Denial of Claim 21
R CH Emergency Services 1
R CH Out-of-Network Benefits 1
R CH Prompt Pay 26
R CH State Specific 21
R CH Unsatisfactory Settlement or Offer 17
R MS Duplication of Coverage 1
R MS Fraud or Forgery 1
R MS Misrepresentation 1
R PS Coverage Question 2
R PS Delays or No Response 5
R PS Notice Requirements 1
R PS Premium Notice or Billing 3
R PS Premium Refund 3
R PS State Specific 5
R UW Cancellation 9
R UW Delays 2
R UW Nonrenewal 10
R UW Premium and Rating 9
R UW Refusal to Insure 1
R UW State Specific 1
R UW Surcharge 2
Total Complaints 188

Southern Fidelity

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R CH Delays 20
R CH Denial of Claim 60
R CH State Specific 53
R CH Unsatisfactory Settlement or Offer 41
R PS Coverage Question 1
R PS Premium Refund 3
R UW Cancellation 3
Total Complaints 181

Erie

more ▼
R CH Adjuster Handling 9
R CH Delays 34
R CH Denial of Claim 29
R CH Prompt Pay 1
R CH State Specific 3
R CH Unsatisfactory Settlement or Offer 17
R MS Health Privacy 1
R MS State Specific 7
R PS Abusive Service 1
R PS Coverage Question 11
R PS Delays or No Response 3
R PS Premium Notice or Billing 7
R PS Premium Refund 5
R PS State Specific 4
R UW Audit Dispute 1
R UW CLUE Reports 3
R UW Cancellation 19
R UW Delays 1
R UW Nonrenewal 15
R UW Premium and Rating 9
R UW Refusal to Insure 2
R UW State Specific 1
R UW Surcharge 34
Total Complaints 181

Florida Peninsula

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R CH Delays 11
R CH Denial of Claim 56
R CH State Specific 34
R CH Unsatisfactory Settlement or Offer 25
R MS Premiums Misquoted 1
R PS Coverage Question 3
R PS Delays or No Response 2
R PS Premium Refund 7
R PS State Specific 1
R UW Cancellation 20
R UW Endorsement or Rider 2
R UW Nonrenewal 7
R UW Premium and Rating 10
Total Complaints 179

People's Trust

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R CH Co-pay Issues 2
R CH Delays 20
R CH Denial of Claim 30
R CH Preexisting Condition 2
R CH State Specific 15
R CH Unsatisfactory Settlement or Offer 16
R MS Duplication of Coverage 2
R PS Coverage Question 6
R PS Delays or No Response 4
R PS Premium Notice or Billing 1
R PS Premium Refund 25
R PS State Specific 2
R UW Cancellation 22
R UW Continuation of Benefits 1
R UW Delays 1
R UW Nonrenewal 5
R UW Premium and Rating 16
R UW State Specific 1
Total Complaints 171

Federated National

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R CH Delays 29
R CH Denial of Claim 51
R CH State Specific 29
R CH Unsatisfactory Settlement or Offer 37
R MS Misappropriation of Premium 2
R PS Coverage Question 1
R PS Delays or No Response 1
R PS Premium Refund 6
R UW Cancellation 11
R UW Endorsement or Rider 1
R UW Premium and Rating 1
Total Complaints 169

Ameriprise

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R CH Adjuster Handling 5
R CH Co-pay Issues 1
R CH Comparative Negligence 2
R CH Delays 40
R CH Denial of Claim 16
R CH Preexisting Condition 1
R CH State Specific 3
R CH Unsatisfactory Settlement or Offer 48
R MS Duplication of Coverage 2
R MS State Specific 3
R PS Abusive Service 1
R PS Access to Fee Schedule or Rates 1
R PS Coverage Question 9
R PS Delays or No Response 5
R PS Payment Not Credited 1
R PS Premium Notice or Billing 4
R PS Premium Refund 5
R PS State Specific 4
R UW Audit Dispute 1
R UW CLUE Reports 1
R UW Cancellation 21
R UW Nonrenewal 8
R UW Premium and Rating 4
R UW Refusal to Insure 1
R UW State Specific 1
R UW Surcharge 1
Total Complaints 147

Mapfre

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R CH Adjuster Handling 12
R CH Comparative Negligence 1
R CH Delays 30
R CH Denial of Claim 22
R CH Prompt Pay 1
R CH Recoupment 1
R CH State Specific 3
R CH Subrogation 1
R CH Unsatisfactory Settlement or Offer 31
R MS Misrepresentation 1
R MS State Specific 3
R MS Unauthorized Entry 1
R MS Unfair Discrimination 1
R PS Cash Value 1
R PS Coverage Question 14
R PS Delays or No Response 6
R PS Policy Delivery 3
R PS Premium Notice or Billing 13
R PS Premium Refund 8
R PS State Specific 1
R PS Surrender Problems 1
R UW Audit Dispute 1
R UW CLUE Reports 1
R UW Cancellation 11
R UW Delays 2
R UW Endorsement or Rider 2
R UW Nonrenewal 7
R UW Pre-existing Condition 1
R UW Premium and Rating 18
R UW Refusal to Insure 1
R UW Surcharge 5
R UW Unfair Discrimination 1
R UW Waiting Periods 1
Total Complaints 140

ASI

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R CH Adjuster Handling 5
R CH Delays 21
R CH Denial of Claim 37
R CH Fraud 1
R CH State Specific 17
R CH Unsatisfactory Settlement or Offer 26
R CH Usual Customary Reasonable Charges 1
R MS High Pressure Tactices 1
R MS Misrepresentation 1
R MS State Specific 1
R PS Coverage Question 3
R PS Delays or No Response 7
R PS Premium Refund 13
R PS State Specific 4
R UW CLUE Reports 1
R UW Cancellation 8
R UW Delays 1
R UW Nonrenewal 2
R UW Premium and Rating 10
R UW Refusal to Insure 1
Total Complaints 134

Foremost

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R CH Adjuster Handling 5
R CH Comparative Negligence 1
R CH Cost Containment 1
R CH Delays 22
R CH Denial of Claim 42
R CH State Specific 6
R CH Unsatisfactory Settlement or Offer 27
R MS Fiduciary or Theft 1
R MS High Pressure Tactices 1
R MS Misrepresentation 2
R MS Replacement 1
R MS State Specific 8
R PS Cash Value 1
R PS Coverage Question 8
R PS Payment Not Credited 1
R PS Premium Notice or Billing 1
R PS Premium Refund 9
R PS Premium Subsidy 1
R PS State Specific 7
R UW Cancellation 14
R UW Credit Report 1
R UW Delays 1
R UW Nonrenewal 6
R UW Premium and Rating 8
R UW State Specific 6
Total Complaints 133

QBE

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R CH Adjuster Handling 14
R CH Co-pay Issues 1
R CH Comparative Negligence 3
R CH Delays 22
R CH Denial of Claim 19
R CH Prompt Pay 2
R CH State Specific 15
R CH Unsatisfactory Settlement or Offer 29
R MS Adjuster Working for Company Not Licensed 1
R MS Misrepresentation 1
R PS Coverage Question 2
R PS Delays or No Response 4
R PS Payment Not Credited 3
R PS Policy Delivery 1
R PS Premium Notice or Billing 3
R PS Premium Refund 4
R PS State Specific 2
R UW CLUE Reports 1
R UW Cancellation 10
R UW Credit Report 1
R UW Forced Placement 5
R UW Nonrenewal 5
R UW Premium and Rating 3
R UW State Specific 1
Total Complaints 121

Mercury

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R CH Adjuster Handling 3
R CH Delays 50
R CH Denial of Claim 21
R CH Prompt Pay 1
R CH State Specific 1
R CH Unsatisfactory Settlement or Offer 26
R MS Excess Compensation Without Agreement 2
R MS State Specific 3
R PS Coverage Question 5
R PS Delays or No Response 1
R PS Premium Refund 7
R PS State Specific 1
R UW Cancellation 7
R UW Nonrenewal 1
R UW Premium and Rating 6
R UW State Specific 1
Total Complaints 119

St. Johns

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R CH Co-pay Issues 1
R CH Delays 13
R CH Denial of Claim 25
R CH State Specific 26
R CH Unsatisfactory Settlement or Offer 37
R MS State Specific 1
R PS Delays or No Response 1
R PS Premium Refund 2
R UW Cancellation 7
R UW Endorsement or Rider 1
R UW Nonrenewal 2
R UW Premium and Rating 1
R UW State Specific 1
Total Complaints 118

Homeowners Choice

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R CH Delays 21
R CH Denial of Claim 28
R CH State Specific 15
R CH Unsatisfactory Settlement or Offer 45
R PS Coverage Question 1
R PS Delays or No Response 2
R UW Premium and Rating 2
R UW Refusal to Insure 1
R UW State Specific 1
Total Complaints 116

American Modern

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R CH Adjuster Handling 6
R CH Assignment of Benefits 1
R CH Cost Containment 1
R CH Delays 16
R CH Denial of Claim 28
R CH State Specific 3
R CH Unsatisfactory Settlement or Offer 10
R MS Misrepresentation 1
R MS State Specific 4
R PS Coverage Question 2
R PS Delays or No Response 4
R PS Inadequate Reimbursement Rates 1
R PS Premium Notice or Billing 5
R PS Premium Refund 12
R PS State Specific 5
R UW Cancellation 21
R UW Delays 1
R UW Forced Placement 1
R UW Nonrenewal 8
R UW Premium and Rating 10
R UW Refusal to Insure 1
R UW State Specific 1
Total Complaints 114

Kemper

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R CH Adjuster Handling 10
R CH Comparative Negligence 1
R CH Delays 28
R CH Denial of Claim 20
R CH Emergency Services 1
R CH State Specific 6
R CH Unsatisfactory Settlement or Offer 27
R MS Misrepresentation 1
R MS State Specific 1
R PS Coverage Question 1
R PS Policy Delivery 2
R PS Premium Notice or Billing 5
R PS Premium Refund 2
R PS State Specific 2
R UW CLUE Reports 1
R UW Cancellation 9
R UW Delays 1
R UW Nonrenewal 6
R UW Premium and Rating 7
R UW Refusal to Insure 2
R UW State Specific 1
R UW Surcharge 1
Total Complaints 113

National General

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R CH Adjuster Handling 3
R CH Delays 40
R CH Denial of Claim 19
R CH State Specific 8
R CH Subrogation 1
R CH Unsatisfactory Settlement or Offer 23
R MS Duplication of Coverage 1
R MS Misrepresentation 2
R MS State Specific 8
R MS Unauthorized Entry 1
R PS Coverage Question 4
R PS Delays or No Response 1
R PS Payment Not Credited 1
R PS Premium Notice or Billing 3
R PS Premium Refund 9
R PS State Specific 1
R UW Cancellation 5
R UW Nonrenewal 1
R UW Premium and Rating 11
R UW State Specific 1
R UW Surcharge 2
Total Complaints 112

Zurich

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R CH Adjuster Handling 4
R CH Delays 50
R CH Denial of Claim 16
R CH Prompt Pay 11
R CH State Specific 9
R CH Unsatisfactory Settlement or Offer 9
R MS State Specific 1
R PS Delays or No Response 2
R PS Premium Notice or Billing 1
R PS Premium Refund 1
R PS State Specific 1
R UW Audit Dispute 3
R UW Cancellation 3
R UW Delays 1
R UW Endorsement or Rider 1
R UW Nonrenewal 2
R UW Premium and Rating 2
R UW Surcharge 1
R UW Unfair Discrimination 1
Total Complaints 110

Homesite

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R CH Adjuster Handling 15
R CH Co-pay Issues 1
R CH Delays 28
R CH Denial of Claim 12
R CH Prompt Pay 1
R CH State Specific 1
R CH Unsatisfactory Settlement or Offer 28
R MS Misrepresentation 2
R MS State Specific 2
R PS Coverage Question 3
R PS Delays or No Response 4
R PS Payment Not Credited 1
R PS Premium Notice or Billing 6
R PS Premium Refund 9
R PS State Specific 2
R UW Cancellation 6
R UW Delays 1
R UW Nonrenewal 7
R UW Premium and Rating 9
R UW State Specific 1
R UW Waiting Periods 1
Total Complaints 100

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