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Complaints

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Policyholder services
Premium Refund
Delays or No Response
Coverage Question
Premium Notice or Billing
Underwriting
Cancellation
Premium and Rating
Nonrenewal
Delays
Claim handling
Delays
Denial of Claim
Unsatisfactory Settlement or Offer
Adjuster Handling
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Allstate

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R CH Adjuster Handling 78
R CH Assignment of Benefits 4
R CH Comparative Negligence 22
R CH Coordination of Benefits 2
R CH Cost Containment 6
R CH Delays 355
R CH Denial of Claim 321
R CH Fraud 1
R CH Medical Necessity 1
R CH Prompt Pay 9
R CH Recoupment 3
R CH State Specific 116
R CH Subrogation 7
R CH Unsatisfactory Settlement or Offer 382
R CH Usual Customary Reasonable Charges 3
R MS Duplication of Coverage 4
R MS Excess Compensation Without Agreement 1
R MS Failure to Submit Application 1
R MS Fiduciary or Theft 2
R MS Fraud or Forgery 3
R MS High Pressure Tactices 6
R MS Misappropriation of Premium 1
R MS Misrepresentation 8
R MS Misstatement on Application 2
R MS Other Violation of Insurance Law or Regs 3
R MS Premiums Misquoted 3
R MS State Specific 72
R MS Suitability 2
R MS Unauthorized Entry 1
R MS Unfair Discrimination 1
R PS Abusive Service 8
R PS Coverage Question 55
R PS Delayed Appeal Consideration 1
R PS Delays or No Response 27
R PS Inadequate Reimbursement Rates 1
R PS Involuntary Termination by Plan 1
R PS Policy Delivery 5
R PS Premium Notice or Billing 68
R PS Premium Refund 85
R PS State Specific 66
R PS Surrender Problems 1
R UW Audit Dispute 2
R UW CLUE Reports 8
R UW Cancellation 128
R UW Continuation of Benefits 3
R UW Credit Report 7
R UW Delays 10
R UW Endorsement or Rider 1
R UW Forced Placement 1
R UW Nonrenewal 58
R UW Premium and Rating 117
R UW Refusal to Insure 3
R UW Rescission 1
R UW State Specific 47
R UW Surcharge 36
Total Complaints 1730

State Farm

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R CH Adjuster Handling 68
R CH Assignment of Benefits 1
R CH Claim Recoding or Bundling 1
R CH Comparative Negligence 2
R CH Coordination of Benefits 1
R CH Cost Containment 6
R CH Delays 193
R CH Denial of Claim 292
R CH Fraud 1
R CH No Preauthorization 1
R CH Post-Claim Underwriting 1
R CH Prompt Pay 7
R CH State Specific 130
R CH Subrogation 2
R CH Unsatisfactory Settlement or Offer 278
R CH Usual Customary Reasonable Charges 2
R MS Duplication of Coverage 4
R MS Excess Compensation Without Agreement 1
R MS Fiduciary or Theft 1
R MS High Pressure Tactices 1
R MS Misappropriation of Premium 2
R MS Misrepresentation 13
R MS Premiums Misquoted 2
R MS State Specific 33
R MS Suitability 1
R PS Abusive Service 4
R PS Coverage Question 59
R PS Delays or No Response 38
R PS Inadequate Reimbursement Rates 1
R PS Involuntary Termination by Plan 1
R PS Payment Not Credited 3
R PS Policy Delivery 1
R PS Premium Notice or Billing 34
R PS Premium Refund 89
R PS State Specific 24
R PS Surrender Problems 1
R UW Audit Dispute 2
R UW CLUE Reports 5
R UW Cancellation 142
R UW Delays 13
R UW Nonrenewal 110
R UW Premium and Rating 101
R UW Refusal to Insure 6
R UW State Specific 24
R UW Surcharge 5
Total Complaints 1417

Liberty Mutual

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R CH Adjuster Handling 65
R CH Assignment of Benefits 2
R CH Claim Recoding or Bundling 1
R CH Co-pay Issues 1
R CH Comparative Negligence 17
R CH Cost Containment 1
R CH Delays 286
R CH Denial of Claim 140
R CH Emergency Services 1
R CH Post-Claim Underwriting 1
R CH Prompt Pay 24
R CH State Specific 54
R CH Subrogation 4
R CH Unsatisfactory Settlement or Offer 203
R MS Failure to Submit Application 2
R MS Fiduciary or Theft 1
R MS Fraud or Forgery 1
R MS High Pressure Tactices 2
R MS Misappropriation of Premium 1
R MS Misrepresentation 7
R MS Premiums Misquoted 1
R MS State Specific 24
R MS Suitability 1
R PS Abusive Service 1
R PS Coverage Question 17
R PS Credentialing Delay 1
R PS Delays or No Response 26
R PS Policy Delivery 5
R PS Premium Notice or Billing 30
R PS Premium Refund 30
R PS State Specific 23
R PS Surrender Problems 1
R UW Audit Dispute 8
R UW CLUE Reports 4
R UW Cancellation 56
R UW Continuation of Benefits 1
R UW Delays 2
R UW Nonrenewal 37
R UW Premium and Rating 66
R UW Refusal to Insure 3
R UW Rescission 3
R UW State Specific 18
R UW Surcharge 32
Total Complaints 986

USAA

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R CH Adjuster Handling 49
R CH Co-pay Issues 1
R CH Comparative Negligence 17
R CH Cost Containment 11
R CH Delays 234
R CH Denial of Claim 126
R CH Medical Necessity 5
R CH Prompt Pay 4
R CH Recoupment 1
R CH State Specific 36
R CH Subrogation 3
R CH Unsatisfactory Settlement or Offer 222
R CH Usual Customary Reasonable Charges 4
R MS Misrepresentation 2
R MS State Specific 6
R PS Coverage Question 16
R PS Delays or No Response 17
R PS Premium Notice or Billing 13
R PS Premium Refund 10
R PS State Specific 15
R UW CLUE Reports 2
R UW Cancellation 21
R UW Credit Report 1
R UW Delays 3
R UW Endorsement or Rider 1
R UW Nonrenewal 10
R UW Premium and Rating 40
R UW Refusal to Insure 2
R UW State Specific 7
R UW Surcharge 208
Total Complaints 936

Farmers

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R CH Adjuster Handling 37
R CH Assignment of Benefits 1
R CH Comparative Negligence 5
R CH Cost Containment 2
R CH Delays 151
R CH Denial of Claim 93
R CH Prompt Pay 10
R CH State Specific 39
R CH Subrogation 4
R CH Unsatisfactory Settlement or Offer 158
R CH Usual Customary Reasonable Charges 1
R MS Duplication of Coverage 3
R MS Fiduciary or Theft 1
R MS Fraud or Forgery 1
R MS Misrepresentation 7
R MS Misstatement on Application 1
R MS Replacement 1
R MS State Specific 54
R MS Unauthorized Entry 1
R PS Abusive Service 3
R PS Cash Value 1
R PS Coverage Question 32
R PS Delayed Authorization Decision 1
R PS Delays or No Response 40
R PS Inadequate Provider Network 1
R PS Inadequate Reimbursement Rates 1
R PS Payment Not Credited 4
R PS Policy Delivery 2
R PS Premium Notice or Billing 67
R PS Premium Refund 48
R PS State Specific 32
R PS Surrender Problems 1
R UW CLUE Reports 1
R UW Cancellation 54
R UW Credit Report 3
R UW Delays 9
R UW Endorsement or Rider 2
R UW Forced Placement 2
R UW Nonrenewal 6
R UW Premium and Rating 62
R UW Refusal to Insure 1
R UW State Specific 30
R UW Surcharge 7
Total Complaints 673

Travelers

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R CH Adjuster Handling 17
R CH Assignment of Benefits 1
R CH Comparative Negligence 6
R CH Cost Containment 4
R CH Delays 103
R CH Denial of Claim 97
R CH Medical Necessity 1
R CH Prompt Pay 28
R CH State Specific 34
R CH Subrogation 1
R CH Unsatisfactory Settlement or Offer 117
R CH Usual Customary Reasonable Charges 2
R MS Failure to Submit Application 1
R MS Fiduciary or Theft 1
R MS Fraud or Forgery 2
R MS High Pressure Tactices 3
R MS Misleading Advertising 1
R MS Misrepresentation 2
R MS Not Appointed with Company 1
R MS Premiums Misquoted 1
R MS State Specific 7
R MS Unauthorized Entry 1
R PS Coverage Question 14
R PS Delayed Appeal Consideration 1
R PS Delays or No Response 8
R PS Payment Not Credited 4
R PS Policy Delivery 1
R PS Premium Notice or Billing 21
R PS Premium Refund 11
R PS State Specific 6
R PS Surrender Problems 1
R UW Audit Dispute 9
R UW Cancellation 52
R UW Credit Report 1
R UW Delays 3
R UW Endorsement or Rider 1
R UW Nonrenewal 67
R UW Premium and Rating 55
R UW Refusal to Insure 3
R UW State Specific 5
R UW Surcharge 38
Total Complaints 624

Nationwide

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R CH Adjuster Handling 29
R CH Assignment of Benefits 1
R CH Comparative Negligence 1
R CH Cost Containment 1
R CH Delays 116
R CH Denial of Claim 88
R CH Prompt Pay 4
R CH State Specific 26
R CH Subrogation 3
R CH Unsatisfactory Settlement or Offer 93
R CH Usual Customary Reasonable Charges 1
R MS Fiduciary or Theft 2
R MS Fraud or Forgery 1
R MS High Pressure Tactices 3
R MS Misappropriation of Premium 2
R MS Misrepresentation 5
R MS Other Violation of Insurance Law or Regs 1
R MS Premiums Misquoted 2
R MS State Specific 9
R MS Unauthorized Entry 1
R PS Abusive Service 1
R PS Coverage Question 22
R PS Delayed Appeal Consideration 1
R PS Delays or No Response 12
R PS Nonforgeiture 1
R PS Payment Not Credited 1
R PS Policy Delivery 1
R PS Premium Notice or Billing 26
R PS Premium Refund 36
R PS State Specific 7
R PS Surrender Problems 1
R UW CLUE Reports 1
R UW Cancellation 95
R UW Continuation of Benefits 1
R UW Delays 3
R UW Endorsement or Rider 1
R UW Forced Placement 1
R UW Nonrenewal 43
R UW Premium and Rating 64
R UW Refusal to Insure 2
R UW State Specific 21
R UW Surcharge 11
Total Complaints 616

Hartford

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R CH Adjuster Handling 26
R CH Co-pay Issues 1
R CH Comparative Negligence 4
R CH Cost Containment 2
R CH Delays 117
R CH Denial of Claim 72
R CH Prompt Pay 23
R CH State Specific 31
R CH Subrogation 4
R CH Unsatisfactory Settlement or Offer 104
R CH Usual Customary Reasonable Charges 2
R MS Failure to Submit Application 1
R MS Fiduciary or Theft 1
R MS High Pressure Tactices 5
R MS Misappropriation of Premium 1
R MS Misrepresentation 2
R MS Premiums Misquoted 2
R MS State Specific 21
R PS Abusive Service 1
R PS Coverage Question 19
R PS Delays or No Response 12
R PS Payment Not Credited 1
R PS Policy Delivery 2
R PS Premium Notice or Billing 24
R PS Premium Refund 28
R PS State Specific 15
R UW Audit Dispute 4
R UW CLUE Reports 2
R UW Cancellation 38
R UW Credit Report 2
R UW Delays 4
R UW Endorsement or Rider 1
R UW Nonrenewal 31
R UW Premium and Rating 56
R UW Refusal to Insure 2
R UW State Specific 15
R UW Surcharge 13
Total Complaints 553

AAA

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R CH Adjuster Handling 16
R CH Coordination of Benefits 1
R CH Delays 113
R CH Denial of Claim 81
R CH Prompt Pay 5
R CH State Specific 26
R CH Subrogation 1
R CH Unsatisfactory Settlement or Offer 91
R CH Usual Customary Reasonable Charges 1
R MS High Pressure Tactices 1
R MS Misleading Advertising 1
R MS Misrepresentation 1
R MS State Specific 8
R PS Access to Fee Schedule or Rates 1
R PS Coverage Question 15
R PS Delays or No Response 8
R PS Inadequate Reimbursement Rates 1
R PS Notice Requirements 1
R PS Payment Not Credited 2
R PS Policy Delivery 1
R PS Premium Notice or Billing 21
R PS Premium Refund 22
R PS State Specific 3
R PS Surrender Problems 1
R UW CLUE Reports 1
R UW Cancellation 29
R UW Continuation of Benefits 1
R UW Delays 4
R UW Endorsement or Rider 2
R UW Forced Placement 1
R UW Nonrenewal 13
R UW Premium and Rating 36
R UW Refusal to Insure 4
R UW Rescission 1
R UW State Specific 5
R UW Surcharge 8
Total Complaints 454

Safeco

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R CH Adjuster Handling 37
R CH Comparative Negligence 17
R CH Coordination of Benefits 3
R CH Cost Containment 1
R CH Delays 137
R CH Denial of Claim 67
R CH Prompt Pay 6
R CH State Specific 25
R CH Subrogation 1
R CH Unsatisfactory Settlement or Offer 105
R CH Usual Customary Reasonable Charges 2
R MS Duplication of Coverage 2
R MS High Pressure Tactices 1
R MS Misstatement on Application 1
R MS Premiums Misquoted 1
R MS State Specific 14
R PS Abusive Service 1
R PS Coverage Question 11
R PS Delays or No Response 12
R PS Payment Not Credited 4
R PS Premium Notice or Billing 19
R PS Premium Refund 31
R PS State Specific 18
R UW CLUE Reports 3
R UW Cancellation 32
R UW Delays 1
R UW Forced Placement 1
R UW Nonrenewal 14
R UW Premium and Rating 22
R UW State Specific 6
R UW Surcharge 1
R UW Unfair Discrimination 1
Total Complaints 447

American Family

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R CH Adjuster Handling 44
R CH Comparative Negligence 5
R CH Coordination of Benefits 1
R CH Cost Containment 1
R CH Delays 104
R CH Denial of Claim 84
R CH Preexisting Condition 1
R CH Prompt Pay 3
R CH State Specific 14
R CH Subrogation 3
R CH Unsatisfactory Settlement or Offer 105
R CH Usual Customary Reasonable Charges 3
R MS Failure to Submit Application 1
R MS Misrepresentation 2
R MS Premiums Misquoted 1
R MS State Specific 3
R MS Unfair Discrimination 1
R MS Using an Unlicensed Name 1
R PS Coverage Question 12
R PS Delays or No Response 11
R PS Involuntary Termination by Plan 1
R PS Payment Not Credited 1
R PS Premium Notice or Billing 14
R PS Premium Refund 19
R PS State Specific 5
R PS Surrender Problems 1
R UW Audit Dispute 1
R UW CLUE Reports 3
R UW Cancellation 26
R UW Credit Report 1
R UW Delays 1
R UW Endorsement or Rider 3
R UW Nonrenewal 8
R UW Premium and Rating 13
R UW Refusal to Insure 1
R UW Rescission 1
R UW State Specific 2
Total Complaints 404

Universal Property and Casualty

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R CH Adjuster Handling 2
R CH Co-pay Issues 1
R CH Cost Containment 1
R CH Delays 54
R CH Denial of Claim 77
R CH State Specific 44
R CH Unsatisfactory Settlement or Offer 50
R CH Usual Customary Reasonable Charges 1
R MS Duplication of Coverage 1
R MS Misappropriation of Premium 1
R MS Misstatement on Application 1
R MS Replacement 3
R MS State Specific 1
R PS Coverage Question 2
R PS Delays or No Response 5
R PS Policy Delivery 1
R PS Premium Notice or Billing 1
R PS Premium Refund 40
R PS State Specific 2
R UW Cancellation 25
R UW Nonrenewal 2
R UW Premium and Rating 33
R UW Surcharge 1
Total Complaints 347

Progressive

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R CH Adjuster Handling 25
R CH Ambulatory Patient Services 1
R CH Assignment of Benefits 1
R CH Comparative Negligence 2
R CH Cost Containment 3
R CH Delays 80
R CH Denial of Claim 66
R CH Prompt Pay 1
R CH State Specific 16
R CH Subrogation 2
R CH Unsatisfactory Settlement or Offer 81
R CH Usual Customary Reasonable Charges 2
R MS Fraud or Forgery 1
R MS Premiums Misquoted 1
R MS State Specific 7
R PS Coverage Question 22
R PS Delays or No Response 6
R PS Inadequate Reimbursement Rates 1
R PS Policy Delivery 1
R PS Premium Notice or Billing 7
R PS Premium Refund 6
R PS State Specific 11
R PS Unfair Negotiation 1
R UW CLUE Reports 1
R UW Cancellation 20
R UW Credit Report 2
R UW Delays 1
R UW Endorsement or Rider 2
R UW Nonrenewal 5
R UW Premium and Rating 25
R UW Refusal to Insure 2
R UW State Specific 6
R UW Surcharge 2
Total Complaints 325

American International Group

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R CH Adjuster Handling 10
R CH Assignment of Benefits 1
R CH Co-pay Issues 1
R CH Comparative Negligence 2
R CH Cost Containment 1
R CH Delays 103
R CH Denial of Claim 61
R CH Emergency Services 1
R CH Lifetime Limit 1
R CH Medical Necessity 1
R CH Prompt Pay 34
R CH State Specific 25
R CH Unsatisfactory Settlement or Offer 42
R MS Duplication of Coverage 1
R MS Fiduciary or Theft 1
R MS Fraud or Forgery 2
R MS High Pressure Tactices 1
R MS Misleading Advertising 2
R MS Misrepresentation 1
R MS Not Appointed with Company 1
R MS Other Violation of Insurance Law or Regs 1
R MS State Specific 8
R MS Unauthorized Entry 1
R PS Cash Value 1
R PS Coverage Question 12
R PS Delays or No Response 3
R PS Inadequate Reimbursement Rates 1
R PS Policy Delivery 3
R PS Premium Notice or Billing 2
R PS Premium Refund 17
R PS State Specific 8
R UW Audit Dispute 1
R UW Cancellation 7
R UW Nonrenewal 9
R UW Premium and Rating 5
R UW Redlining 1
R UW State Specific 7
Total Complaints 318

Tower Hill

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R CH Adjuster Handling 1
R CH Delays 4
R CH Denial of Claim 59
R CH State Specific 86
R CH Unsatisfactory Settlement or Offer 51
R MS Excess Compensation Without Agreement 1
R MS Unfair Discrimination 1
R PS Coverage Question 3
R PS Delays or No Response 2
R PS Policy Delivery 1
R PS Premium Notice or Billing 2
R PS Premium Refund 3
R UW CLUE Reports 1
R UW Cancellation 19
R UW Endorsement or Rider 1
R UW Nonrenewal 2
R UW Premium and Rating 7
Total Complaints 244

Security First

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R CH Co-pay Issues 1
R CH Delays 10
R CH Denial of Claim 67
R CH State Specific 69
R CH Unsatisfactory Settlement or Offer 66
R MS Misappropriation of Premium 1
R PS Coverage Question 5
R PS Premium Notice or Billing 1
R PS Premium Refund 2
R PS State Specific 1
R UW Cancellation 7
R UW Nonrenewal 2
R UW Premium and Rating 5
R UW Refusal to Insure 1
R UW State Specific 2
Total Complaints 240

MetLife

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R CH Adjuster Handling 15
R CH Comparative Negligence 4
R CH Delays 41
R CH Denial of Claim 22
R CH Prompt Pay 1
R CH State Specific 9
R CH Subrogation 1
R CH Unsatisfactory Settlement or Offer 49
R MS Duplication of Coverage 1
R MS Failure to Submit Application 1
R MS High Pressure Tactices 1
R MS Misappropriation of Premium 2
R MS Misrepresentation 1
R MS Premiums Misquoted 1
R MS State Specific 4
R PS Coverage Question 7
R PS Delays or No Response 7
R PS Inadequate Reimbursement Rates 1
R PS Payment Not Credited 1
R PS Premium Notice or Billing 14
R PS Premium Refund 12
R PS State Specific 6
R PS Surrender Problems 1
R UW CLUE Reports 1
R UW Cancellation 29
R UW Continuation of Benefits 2
R UW Delays 1
R UW Endorsement or Rider 2
R UW Nonrenewal 7
R UW Premium and Rating 20
R UW Refusal to Insure 1
R UW State Specific 4
R UW Surcharge 13
Total Complaints 232

Auto-Owners

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R CH Adjuster Handling 23
R CH Appeal Non-Compliance 1
R CH Assignment of Benefits 2
R CH Co-pay Issues 2
R CH Comparative Negligence 1
R CH Coordination of Benefits 1
R CH Delays 59
R CH Denial of Claim 43
R CH Prompt Pay 6
R CH Recoupment 1
R CH State Specific 9
R CH Subrogation 1
R CH Unsatisfactory Settlement or Offer 41
R MS Fraud or Forgery 1
R MS State Specific 1
R PS Coverage Question 7
R PS Delays or No Response 4
R PS Policy Delivery 1
R PS Premium Notice or Billing 3
R PS Premium Refund 8
R PS State Specific 4
R UW Audit Dispute 2
R UW Cancellation 13
R UW Nonrenewal 7
R UW Premium and Rating 21
R UW State Specific 5
R UW Surcharge 2
Total Complaints 229

Assurant

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R CH Adjuster Handling 10
R CH Co-pay Issues 1
R CH Delays 57
R CH Denial of Claim 53
R CH Prompt Pay 1
R CH State Specific 34
R CH Unsatisfactory Settlement or Offer 35
R MS Fraud or Forgery 1
R MS Misrepresentation 1
R MS State Specific 4
R PS Abusive Service 1
R PS Cash Value 1
R PS Coverage Question 7
R PS Delays or No Response 1
R PS Policy Delivery 1
R PS Premium Notice or Billing 4
R PS Premium Refund 8
R PS State Specific 8
R UW Cancellation 7
R UW Forced Placement 3
R UW Premium and Rating 4
R UW State Specific 4
Total Complaints 207

Florida Peninsula

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R CH Delays 20
R CH Denial of Claim 58
R CH State Specific 47
R CH Unsatisfactory Settlement or Offer 24
R MS Premiums Misquoted 1
R PS Coverage Question 1
R PS Delays or No Response 3
R PS Premium Notice or Billing 2
R PS Premium Refund 14
R UW CLUE Reports 1
R UW Cancellation 13
R UW Nonrenewal 2
R UW Premium and Rating 10
R UW State Specific 1
Total Complaints 197

Erie

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R CH Adjuster Handling 8
R CH Cost Containment 1
R CH Delays 33
R CH Denial of Claim 26
R CH Prompt Pay 1
R CH State Specific 3
R CH Unsatisfactory Settlement or Offer 15
R MS Misappropriation of Premium 1
R MS State Specific 1
R PS Coverage Question 6
R PS Delays or No Response 3
R PS Payment Not Credited 2
R PS Premium Notice or Billing 7
R PS Premium Refund 3
R PS State Specific 1
R UW Audit Dispute 1
R UW Cancellation 23
R UW Delays 1
R UW Nonrenewal 25
R UW Premium and Rating 7
R UW State Specific 1
R UW Surcharge 37
Total Complaints 182

Chubb

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R CH Adjuster Handling 7
R CH Delays 53
R CH Denial of Claim 22
R CH Prompt Pay 24
R CH State Specific 16
R CH Unsatisfactory Settlement or Offer 27
R MS Misrepresentation 1
R MS Replacement 1
R PS Coverage Question 3
R PS Delays or No Response 2
R PS Premium Notice or Billing 3
R PS Premium Refund 7
R PS State Specific 2
R UW CLUE Reports 1
R UW Cancellation 5
R UW Delays 1
R UW Nonrenewal 8
R UW Premium and Rating 11
R UW State Specific 1
R UW Surcharge 5
Total Complaints 175

People's Trust

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R CH Co-pay Issues 1
R CH Delays 23
R CH Denial of Claim 7
R CH State Specific 12
R CH Unsatisfactory Settlement or Offer 4
R MS Fraud or Forgery 2
R MS Misstatement on Application 1
R MS Premiums Misquoted 1
R MS State Specific 1
R PS Coverage Question 4
R PS Delays or No Response 5
R PS Premium Notice or Billing 3
R PS Premium Refund 24
R PS State Specific 1
R UW Cancellation 65
R UW Endorsement or Rider 1
R UW Nonrenewal 4
R UW Premium and Rating 12
R UW State Specific 1
Total Complaints 172

QBE

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R CH Adjuster Handling 7
R CH Comparative Negligence 2
R CH Delays 46
R CH Denial of Claim 30
R CH Prompt Pay 3
R CH Recoupment 1
R CH State Specific 13
R CH Subrogation 1
R CH Unsatisfactory Settlement or Offer 37
R MS Excess Compensation Without Agreement 1
R MS Premiums Misquoted 1
R MS State Specific 3
R PS Coverage Question 1
R PS Delays or No Response 3
R PS Premium Notice or Billing 5
R PS Premium Refund 4
R PS State Specific 1
R UW Audit Dispute 1
R UW CLUE Reports 1
R UW Cancellation 10
R UW Delays 1
R UW Forced Placement 2
R UW Nonrenewal 9
R UW Premium and Rating 4
R UW State Specific 1
Total Complaints 167

American Integrity

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R CH Delays 23
R CH Denial of Claim 59
R CH State Specific 28
R CH Unsatisfactory Settlement or Offer 34
R PS Coverage Question 3
R PS Premium Refund 2
R UW Cancellation 7
R UW Premium and Rating 3
R UW State Specific 1
Total Complaints 160

United

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R CH Adjuster Handling 2
R CH Delays 7
R CH Denial of Claim 24
R CH State Specific 40
R CH Unsatisfactory Settlement or Offer 47
R MS Misappropriation of Premium 1
R MS Replacement 1
R PS Coverage Question 4
R PS Policy Delivery 1
R PS Premium Notice or Billing 3
R PS Premium Refund 4
R UW Cancellation 5
R UW Nonrenewal 4
R UW Premium and Rating 10
Total Complaints 153

Ameriprise

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R CH Adjuster Handling 6
R CH Comparative Negligence 4
R CH Delays 46
R CH Denial of Claim 26
R CH Prompt Pay 5
R CH State Specific 10
R CH Unsatisfactory Settlement or Offer 46
R MS Replacement 1
R MS State Specific 2
R PS Coverage Question 1
R PS Delays or No Response 2
R PS Premium Notice or Billing 4
R PS Premium Refund 2
R PS State Specific 1
R UW CLUE Reports 1
R UW Cancellation 14
R UW Nonrenewal 5
R UW Premium and Rating 1
R UW Refusal to Insure 1
R UW Rescission 1
R UW State Specific 2
R UW Surcharge 1
Total Complaints 149

Mercury

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R CH Adjuster Handling 1
R CH Delays 51
R CH Denial of Claim 17
R CH Prompt Pay 6
R CH State Specific 8
R CH Unsatisfactory Settlement or Offer 27
R MS Failure to Submit Application 1
R MS Fraud or Forgery 1
R MS State Specific 5
R PS Coverage Question 13
R PS Delays or No Response 2
R PS Premium Notice or Billing 1
R PS Premium Refund 8
R PS State Specific 1
R UW Cancellation 6
R UW Delays 1
R UW Nonrenewal 1
R UW Premium and Rating 4
R UW Rescission 1
R UW Surcharge 2
Total Complaints 136

Ocean Harbor Casualty

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R CH Comparative Negligence 1
R CH Delays 88
R CH Denial of Claim 10
R CH State Specific 1
R CH Unsatisfactory Settlement or Offer 15
R CH Usual Customary Reasonable Charges 1
R MS Misrepresentation 1
R MS Replacement 1
R MS State Specific 1
R PS Coverage Question 1
R PS Delays or No Response 3
R PS Premium Refund 4
R UW Cancellation 6
R UW Delays 1
R UW Surcharge 1
Total Complaints 132

Foremost

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R CH Adjuster Handling 2
R CH Comparative Negligence 2
R CH Cost Containment 1
R CH Delays 23
R CH Denial of Claim 32
R CH Prompt Pay 1
R CH State Specific 10
R CH Unsatisfactory Settlement or Offer 22
R MS Excess Compensation Without Agreement 1
R MS High Pressure Tactices 1
R MS Misrepresentation 1
R MS Premiums Misquoted 1
R MS State Specific 4
R PS Coverage Question 7
R PS Delays or No Response 5
R PS Payment Not Credited 1
R PS Policy Delivery 1
R PS Premium Notice or Billing 4
R PS Premium Refund 5
R PS State Specific 3
R UW Cancellation 10
R UW Credit Report 1
R UW Nonrenewal 9
R UW Premium and Rating 11
R UW State Specific 4
Total Complaints 131

ASI

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R CH Adjuster Handling 1
R CH Delays 12
R CH Denial of Claim 18
R CH No Preauthorization 1
R CH State Specific 28
R CH Unsatisfactory Settlement or Offer 31
R MS Misrepresentation 1
R MS Misstatement on Application 1
R PS Coverage Question 1
R PS Delays or No Response 1
R PS Premium Notice or Billing 1
R PS Premium Refund 2
R PS State Specific 3
R UW CLUE Reports 1
R UW Cancellation 13
R UW Delays 1
R UW Endorsement or Rider 1
R UW Nonrenewal 9
R UW Premium and Rating 8
R UW Refusal to Insure 1
R UW State Specific 2
Total Complaints 127

Heritage

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R CH Delays 22
R CH Denial of Claim 27
R CH No Preauthorization 1
R CH State Specific 18
R CH Unsatisfactory Settlement or Offer 12
R PS Coverage Question 3
R PS Delays or No Response 2
R PS Premium Notice or Billing 3
R PS Premium Refund 6
R PS State Specific 2
R UW Cancellation 10
R UW Nonrenewal 1
R UW Premium and Rating 11
Total Complaints 118

American Modern

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R CH Adjuster Handling 8
R CH Delays 26
R CH Denial of Claim 24
R CH Fraud 1
R CH Post-Claim Underwriting 1
R CH Prompt Pay 2
R CH State Specific 3
R CH Unsatisfactory Settlement or Offer 17
R MS Adjuster Working for Company Not Licensed 1
R MS Misappropriation of Premium 1
R MS Misleading Advertising 1
R MS Misrepresentation 2
R MS Not Appointed with Company 1
R MS Other Violation of Insurance Law or Regs 1
R MS State Specific 4
R MS Unauthorized Entry 1
R MS Using an Unlicensed Name 1
R PS Coverage Question 1
R PS Delays or No Response 2
R PS Inadequate Provider Network 1
R PS Payment Not Credited 1
R PS Premium Notice or Billing 3
R PS Premium Refund 4
R PS State Specific 5
R UW Audit Dispute 1
R UW CLUE Reports 1
R UW Cancellation 20
R UW Credit Report 1
R UW Delays 1
R UW Nonrenewal 13
R UW Premium and Rating 5
R UW State Specific 3
Total Complaints 116

Southern Fidelity

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R CH Co-pay Issues 1
R CH Delays 15
R CH Denial of Claim 44
R CH State Specific 32
R CH Unsatisfactory Settlement or Offer 13
R MS Misrepresentation 1
R MS Other Violation of Insurance Law or Regs 1
R MS State Specific 1
R PS Premium Refund 1
R UW Cancellation 2
R UW Nonrenewal 2
Total Complaints 113

State Auto

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R CH Adjuster Handling 11
R CH Comparative Negligence 1
R CH Coordination of Benefits 1
R CH Cost Containment 1
R CH Delays 32
R CH Denial of Claim 26
R CH State Specific 2
R CH Unsatisfactory Settlement or Offer 23
R MS Misappropriation of Premium 2
R MS Misrepresentation 1
R MS Not Appointed with Company 1
R MS State Specific 1
R PS Delays or No Response 2
R PS Premium Notice or Billing 3
R PS Premium Refund 3
R PS State Specific 5
R UW Audit Dispute 1
R UW Cancellation 7
R UW Nonrenewal 3
R UW Premium and Rating 2
R UW Surcharge 6
Total Complaints 113

Homesite

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R CH Adjuster Handling 11
R CH Claim Recoding or Bundling 1
R CH Delays 22
R CH Denial of Claim 17
R CH State Specific 5
R CH Unsatisfactory Settlement or Offer 13
R MS Misappropriation of Premium 1
R MS Other Violation of Insurance Law or Regs 1
R MS State Specific 6
R PS Coverage Question 3
R PS Delays or No Response 7
R PS Policy Delivery 1
R PS Premium Notice or Billing 2
R PS Premium Refund 9
R PS State Specific 3
R UW CLUE Reports 1
R UW Cancellation 12
R UW Delays 1
R UW Endorsement or Rider 1
R UW Nonrenewal 16
R UW Premium and Rating 15
R UW State Specific 2
R UW Surcharge 2
Total Complaints 105

St. Johns

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R CH Delays 14
R CH Denial of Claim 20
R CH State Specific 24
R CH Unsatisfactory Settlement or Offer 20
R PS Abusive Service 1
R PS Coverage Question 2
R PS Premium Notice or Billing 1
R PS Premium Refund 4
R UW CLUE Reports 1
R UW Cancellation 4
R UW Endorsement or Rider 1
R UW Premium and Rating 9
R UW Surcharge 1
Total Complaints 102

Mapfre

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R CH Adjuster Handling 7
R CH Comparative Negligence 1
R CH Delays 32
R CH Denial of Claim 18
R CH Prompt Pay 3
R CH State Specific 5
R CH Subrogation 1
R CH Unsatisfactory Settlement or Offer 22
R MS Replacement 1
R MS State Specific 3
R MS Unauthorized Entry 1
R PS Coverage Question 6
R PS Delays or No Response 2
R PS Premium Notice or Billing 6
R PS Premium Refund 4
R PS State Specific 1
R UW Cancellation 7
R UW Nonrenewal 4
R UW Premium and Rating 5
R UW Refusal to Insure 1
R UW State Specific 4
R UW Surcharge 1
Total Complaints 102

First Acceptance

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R CH Adjuster Handling 9
R CH Delays 43
R CH Denial of Claim 18
R CH No Preauthorization 1
R CH Recoupment 1
R CH State Specific 5
R CH Unsatisfactory Settlement or Offer 22
R PS Coverage Question 2
R PS Delays or No Response 4
R PS Policy Delivery 1
R PS Premium Notice or Billing 2
R PS Premium Refund 1
R UW Cancellation 4
R UW Premium and Rating 1
R UW State Specific 1
Total Complaints 101

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