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Complaints

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Policyholder services
Premium Refund
Delays or No Response
Coverage Question
Premium Notice or Billing
Underwriting
Cancellation
Premium and Rating
Nonrenewal
Delays
Claim handling
Delays
Denial of Claim
Unsatisfactory Settlement or Offer
Adjuster Handling
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Allstate

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R CH Adjuster Handling 68
R CH Assignment of Benefits 3
R CH Co-pay Issues 1
R CH Comparative Negligence 10
R CH Cost Containment 1
R CH Delays 284
R CH Denial of Claim 200
R CH Fraud 3
R CH Prompt Pay 11
R CH Recoupment 1
R CH State Specific 57
R CH Subrogation 3
R CH Unsatisfactory Settlement or Offer 302
R CH Usual Customary Reasonable Charges 4
R MS Duplication of Coverage 3
R MS Failure to Submit Application 2
R MS Fiduciary or Theft 1
R MS High Pressure Tactices 1
R MS Misappropriation of Premium 1
R MS Misleading Advertising 1
R MS Misrepresentation 9
R MS Misstatement on Application 2
R MS Other Violation of Insurance Law or Regs 1
R MS Premiums Misquoted 1
R MS State Specific 41
R MS Unfair Discrimination 1
R PS Abusive Service 1
R PS Cash Value 1
R PS Coverage Question 50
R PS Credentialing Delay 1
R PS Delays or No Response 40
R PS Payment Not Credited 2
R PS Policy Delivery 8
R PS Premium Notice or Billing 57
R PS Premium Refund 73
R PS State Specific 50
R PS Surrender Problems 2
R PS Unfair Negotiation 1
R UW CLUE Reports 8
R UW Cancellation 82
R UW Continuation of Benefits 1
R UW Credit Report 5
R UW Delays 18
R UW Endorsement or Rider 1
R UW Nonrenewal 74
R UW Premium and Rating 93
R UW Refusal to Insure 3
R UW Rescission 1
R UW State Specific 26
R UW Surcharge 48
R UW Unfair Discrimination 1
Total Complaints 1324

State Farm

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R CH Adjuster Handling 67
R CH Co-pay Issues 2
R CH Comparative Negligence 3
R CH Coordination of Benefits 1
R CH Cost Containment 2
R CH Delays 171
R CH Denial of Claim 172
R CH Fraud 1
R CH Post-Claim Underwriting 2
R CH Prompt Pay 14
R CH Provider Availability 1
R CH State Specific 50
R CH Subrogation 2
R CH Unsatisfactory Settlement or Offer 240
R CH Usual Customary Reasonable Charges 4
R MS Duplication of Coverage 2
R MS Failure to Submit Application 2
R MS Fiduciary or Theft 2
R MS High Pressure Tactices 3
R MS Misleading Advertising 1
R MS Misrepresentation 3
R MS Misstatement on Application 1
R MS Not Appointed with Company 1
R MS Premiums Misquoted 3
R MS State Specific 49
R MS Unfair Discrimination 1
R PS Abusive Service 4
R PS Coverage Question 53
R PS Delayed Appeal Consideration 1
R PS Delays or No Response 43
R PS Inadequate Reimbursement Rates 1
R PS Payment Not Credited 1
R PS Policy Delivery 3
R PS Premium Notice or Billing 23
R PS Premium Refund 64
R PS State Specific 30
R UW Audit Dispute 6
R UW CLUE Reports 5
R UW Cancellation 131
R UW Delays 15
R UW Endorsement or Rider 2
R UW Nonrenewal 107
R UW Premium and Rating 68
R UW Refusal to Insure 10
R UW Rescission 1
R UW State Specific 18
R UW Surcharge 10
R UW Unfair Discrimination 1
Total Complaints 1065

Farmers

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R CH Adjuster Handling 35
R CH Assignment of Benefits 1
R CH Claim Recoding or Bundling 1
R CH Comparative Negligence 2
R CH Delays 140
R CH Denial of Claim 121
R CH Post-Claim Underwriting 1
R CH Prompt Pay 16
R CH State Specific 41
R CH Unsatisfactory Settlement or Offer 162
R CH Usual Customary Reasonable Charges 1
R MS Duplication of Coverage 4
R MS Failure to Submit Application 3
R MS Fiduciary or Theft 3
R MS Financial Privacy 1
R MS Fraud or Forgery 4
R MS High Pressure Tactices 1
R MS Misappropriation of Premium 1
R MS Misrepresentation 6
R MS Misstatement on Application 1
R MS Premiums Misquoted 1
R MS Replacement 1
R MS State Specific 101
R MS Unauthorized Entry 2
R PS Abusive Service 4
R PS Cash Value 1
R PS Coverage Question 37
R PS Delays or No Response 45
R PS Payment Not Credited 2
R PS Policy Delivery 4
R PS Premium Notice or Billing 92
R PS Premium Refund 83
R PS State Specific 60
R UW Audit Dispute 4
R UW CLUE Reports 2
R UW Cancellation 84
R UW Delays 21
R UW Endorsement or Rider 3
R UW MIB Reports 1
R UW Nonrenewal 26
R UW Premium and Rating 92
R UW Refusal to Insure 3
R UW State Specific 65
R UW Surcharge 11
Total Complaints 826

Liberty Mutual

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R CH Adjuster Handling 55
R CH Comparative Negligence 16
R CH Coordination of Benefits 1
R CH Cost Containment 1
R CH Delays 226
R CH Denial of Claim 113
R CH Medical Necessity 2
R CH No Preauthorization 1
R CH Out-of-Network Benefits 2
R CH Prompt Pay 14
R CH State Specific 55
R CH Subrogation 2
R CH Unsatisfactory Settlement or Offer 168
R MS Duplication of Coverage 1
R MS Failure to Submit Application 1
R MS Fiduciary or Theft 1
R MS Financial Privacy 1
R MS High Pressure Tactices 2
R MS Misappropriation of Premium 1
R MS Misleading Advertising 1
R MS Misrepresentation 5
R MS Misstatement on Application 2
R MS Other Violation of Insurance Law or Regs 2
R MS Premiums Misquoted 2
R MS Rebating 1
R MS State Specific 16
R PS Abusive Service 1
R PS Coverage Question 25
R PS Delays or No Response 8
R PS Payment Not Credited 1
R PS Policy Delivery 1
R PS Premium Notice or Billing 24
R PS Premium Refund 20
R PS State Specific 30
R PS Surrender Problems 1
R PS Unfair Negotiation 1
R UW Audit Dispute 7
R UW CLUE Reports 3
R UW Cancellation 50
R UW Credit Report 1
R UW Delays 2
R UW Endorsement or Rider 1
R UW Nonrenewal 38
R UW Premium and Rating 59
R UW Refusal to Insure 4
R UW State Specific 19
R UW Surcharge 28
Total Complaints 792

USAA

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R CH Adjuster Handling 50
R CH Assignment of Benefits 1
R CH Co-pay Issues 2
R CH Comparative Negligence 2
R CH Coordination of Benefits 1
R CH Cost Containment 2
R CH Delays 195
R CH Denial of Claim 96
R CH Prompt Pay 4
R CH Recoupment 1
R CH State Specific 24
R CH Subrogation 2
R CH Unsatisfactory Settlement or Offer 149
R CH Usual Customary Reasonable Charges 3
R MS Financial Privacy 1
R MS Other Violation of Insurance Law or Regs 1
R MS State Specific 12
R PS Coverage Question 17
R PS Delays or No Response 5
R PS Payment Not Credited 1
R PS Policy Delivery 1
R PS Premium Notice or Billing 8
R PS Premium Refund 8
R PS State Specific 23
R UW CLUE Reports 1
R UW Cancellation 9
R UW Delays 2
R UW Nonrenewal 13
R UW Premium and Rating 15
R UW Refusal to Insure 1
R UW State Specific 16
R UW Surcharge 159
Total Complaints 678

Nationwide

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R CH Adjuster Handling 28
R CH Assignment of Benefits 2
R CH Claim Recoding or Bundling 1
R CH Co-pay Issues 1
R CH Comparative Negligence 1
R CH Delays 103
R CH Denial of Claim 99
R CH Medical Necessity 1
R CH No Preauthorization 1
R CH Prompt Pay 3
R CH Recoupment 1
R CH State Specific 17
R CH Subrogation 2
R CH Unsatisfactory Settlement or Offer 91
R MS Duplication of Coverage 2
R MS Misappropriation of Premium 1
R MS Misrepresentation 3
R MS Not Appointed with Company 1
R MS Other Violation of Insurance Law or Regs 1
R MS Premiums Misquoted 2
R MS Replacement 1
R MS State Specific 17
R PS Abusive Service 5
R PS Coverage Question 28
R PS Delays or No Response 13
R PS Policy Delivery 3
R PS Premium Notice or Billing 33
R PS Premium Refund 34
R PS State Specific 19
R PS Surrender Problems 1
R UW CLUE Reports 1
R UW Cancellation 71
R UW Delays 2
R UW Endorsement or Rider 3
R UW Forced Placement 1
R UW Nonrenewal 47
R UW Premium and Rating 48
R UW State Specific 12
R UW Surcharge 15
Total Complaints 583

Travelers

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R CH Adjuster Handling 21
R CH Appeal Non-Compliance 1
R CH Claim Recoding or Bundling 1
R CH Comparative Negligence 1
R CH Delays 97
R CH Denial of Claim 59
R CH Medical Necessity 2
R CH Prompt Pay 11
R CH Recoupment 1
R CH State Specific 45
R CH Subrogation 1
R CH Unsatisfactory Settlement or Offer 66
R CH Usual Customary Reasonable Charges 1
R MS Failure to Submit Application 2
R MS High Pressure Tactices 4
R MS Misappropriation of Premium 1
R MS Premiums Misquoted 2
R MS Replacement 1
R MS State Specific 13
R MS Suitability 1
R PS Abusive Service 2
R PS Coverage Question 14
R PS Delays or No Response 10
R PS Payment Not Credited 4
R PS Premium Notice or Billing 25
R PS Premium Refund 29
R PS State Specific 6
R PS Surrender Problems 1
R UW Audit Dispute 6
R UW CLUE Reports 2
R UW Cancellation 70
R UW Delays 3
R UW Endorsement or Rider 3
R UW Nonrenewal 69
R UW Premium and Rating 71
R UW Refusal to Insure 1
R UW State Specific 15
R UW Surcharge 27
Total Complaints 563

Hartford

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R CH Adjuster Handling 16
R CH Comparative Negligence 4
R CH Delays 113
R CH Denial of Claim 72
R CH Post-Claim Underwriting 1
R CH Prompt Pay 7
R CH State Specific 39
R CH Subrogation 1
R CH Unsatisfactory Settlement or Offer 75
R MS Fraud or Forgery 1
R MS High Pressure Tactices 1
R MS Misappropriation of Premium 1
R MS Misrepresentation 1
R MS State Specific 17
R MS Unauthorized Entry 1
R PS Coverage Question 9
R PS Credentialing Delay 1
R PS Delays or No Response 17
R PS Inadequate Reimbursement Rates 1
R PS Policy Delivery 1
R PS Premium Notice or Billing 29
R PS Premium Refund 16
R PS State Specific 12
R UW Audit Dispute 2
R UW Cancellation 45
R UW Continuation of Benefits 2
R UW Credit Report 1
R UW Delays 2
R UW Endorsement or Rider 2
R UW Forced Placement 1
R UW Nonrenewal 45
R UW Premium and Rating 63
R UW Refusal to Insure 1
R UW Rescission 1
R UW State Specific 11
R UW Surcharge 13
Total Complaints 510

AAA

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R CH Adjuster Handling 11
R CH Comparative Negligence 1
R CH Delays 112
R CH Denial of Claim 61
R CH Fraud 1
R CH Prompt Pay 13
R CH State Specific 28
R CH Unsatisfactory Settlement or Offer 80
R MS Misleading Advertising 1
R MS Misrepresentation 1
R MS Not Appointed with Company 1
R MS Other Violation of Insurance Law or Regs 1
R MS Premiums Misquoted 1
R MS Replacement 1
R MS State Specific 7
R PS Coverage Question 12
R PS Delays or No Response 5
R PS Payment Not Credited 2
R PS Premium Notice or Billing 35
R PS Premium Refund 40
R PS State Specific 4
R PS Unfair Negotiation 1
R UW Cancellation 41
R UW Delays 13
R UW Endorsement or Rider 1
R UW Forced Placement 1
R UW Nonrenewal 14
R UW Premium and Rating 50
R UW Refusal to Insure 1
R UW State Specific 1
R UW Surcharge 9
Total Complaints 456

Safeco

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R CH Adjuster Handling 32
R CH Assignment of Benefits 1
R CH Comparative Negligence 23
R CH Delays 117
R CH Denial of Claim 67
R CH Fraud 1
R CH Prompt Pay 5
R CH Provider Availability 1
R CH State Specific 24
R CH Unsatisfactory Settlement or Offer 84
R CH Usual Customary Reasonable Charges 1
R MS High Pressure Tactices 1
R MS Misappropriation of Premium 1
R MS Misrepresentation 3
R MS Misstatement on Application 2
R MS Other Violation of Insurance Law or Regs 1
R MS Premiums Misquoted 2
R MS State Specific 27
R MS Unauthorized Entry 1
R PS Abusive Service 3
R PS Coverage Question 13
R PS Delays or No Response 14
R PS Involuntary Termination by Plan 1
R PS Policy Delivery 2
R PS Premium Notice or Billing 19
R PS Premium Refund 15
R PS State Specific 19
R UW CLUE Reports 1
R UW Cancellation 20
R UW Delays 1
R UW Nonrenewal 11
R UW Premium and Rating 32
R UW Refusal to Insure 1
R UW State Specific 13
R UW Surcharge 1
Total Complaints 406

American Family

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R CH Adjuster Handling 53
R CH Comparative Negligence 17
R CH Cost Containment 1
R CH Delays 108
R CH Denial of Claim 70
R CH Fraud 1
R CH Medical Necessity 1
R CH Out-of-Network Benefits 3
R CH State Specific 25
R CH Subrogation 2
R CH Unsatisfactory Settlement or Offer 109
R CH Usual Customary Reasonable Charges 1
R MS Duplication of Coverage 1
R MS Misrepresentation 3
R MS State Specific 5
R PS Abusive Service 3
R PS Cash Value 1
R PS Coverage Question 18
R PS Delays or No Response 5
R PS Payment Not Credited 1
R PS Policy Delivery 1
R PS Premium Notice or Billing 11
R PS Premium Refund 7
R PS State Specific 9
R PS Surrender Problems 1
R UW CLUE Reports 1
R UW Cancellation 26
R UW Continuation of Benefits 1
R UW Forced Placement 1
R UW Nonrenewal 15
R UW Premium and Rating 10
R UW Refusal to Insure 1
R UW Rescission 1
R UW State Specific 4
Total Complaints 405

American International Group

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R CH Adjuster Handling 10
R CH Assignment of Benefits 1
R CH Claim Recoding or Bundling 1
R CH Comparative Negligence 1
R CH Coordination of Benefits 1
R CH Delays 99
R CH Denial of Claim 53
R CH Fraud 1
R CH Prompt Pay 31
R CH State Specific 96
R CH Unsatisfactory Settlement or Offer 27
R CH Usual Customary Reasonable Charges 1
R MS Failure to Submit Application 1
R MS Fraud or Forgery 1
R MS High Pressure Tactices 2
R MS Misappropriation of Premium 1
R MS Misleading Advertising 1
R MS Misrepresentation 1
R MS State Specific 5
R PS Abusive Service 1
R PS Coverage Question 3
R PS Delays or No Response 1
R PS Payment Not Credited 1
R PS Premium Notice or Billing 6
R PS Premium Refund 15
R PS State Specific 7
R UW Audit Dispute 5
R UW Cancellation 7
R UW Endorsement or Rider 1
R UW Nonrenewal 7
R UW Premium and Rating 2
R UW State Specific 2
R UW Surcharge 2
Total Complaints 340

Progressive

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R CH Adjuster Handling 31
R CH Comparative Negligence 9
R CH Delays 101
R CH Denial of Claim 86
R CH Prompt Pay 1
R CH State Specific 16
R CH Subrogation 1
R CH Unsatisfactory Settlement or Offer 77
R MS Duplication of Coverage 1
R MS Misappropriation of Premium 1
R MS Misleading Advertising 1
R MS Premiums Misquoted 1
R MS State Specific 18
R PS Abusive Service 1
R PS Coverage Question 18
R PS Delays or No Response 9
R PS Policy Delivery 1
R PS Premium Notice or Billing 3
R PS Premium Refund 2
R PS State Specific 19
R UW Cancellation 13
R UW Credit Report 1
R UW Delays 2
R UW Nonrenewal 3
R UW Premium and Rating 15
R UW Refusal to Insure 1
R UW State Specific 18
R UW Surcharge 3
Total Complaints 333

MetLife

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R CH Adjuster Handling 14
R CH Claim Recoding or Bundling 1
R CH Co-pay Issues 1
R CH Comparative Negligence 5
R CH Coordination of Benefits 1
R CH Delays 51
R CH Denial of Claim 22
R CH Prompt Pay 1
R CH State Specific 8
R CH Subrogation 1
R CH Unsatisfactory Settlement or Offer 32
R MS State Specific 4
R PS Abusive Service 2
R PS Coverage Question 5
R PS Delays or No Response 7
R PS Policy Delivery 1
R PS Premium Notice or Billing 9
R PS Premium Refund 12
R PS State Specific 13
R UW CLUE Reports 1
R UW Cancellation 18
R UW Delays 1
R UW Nonrenewal 12
R UW Premium and Rating 24
R UW Refusal to Insure 1
R UW State Specific 3
R UW Surcharge 22
Total Complaints 212

Erie

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R CH Adjuster Handling 6
R CH Claim Recoding or Bundling 1
R CH Delays 17
R CH Denial of Claim 23
R CH State Specific 2
R CH Unsatisfactory Settlement or Offer 17
R MS Misappropriation of Premium 1
R MS Misrepresentation 1
R MS Premiums Misquoted 1
R MS State Specific 6
R PS Coverage Question 5
R PS Delays or No Response 1
R PS Premium Notice or Billing 4
R PS Premium Refund 4
R PS State Specific 2
R UW Cancellation 16
R UW Nonrenewal 17
R UW Premium and Rating 9
R UW State Specific 1
R UW Surcharge 76
Total Complaints 193

Auto-Owners

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R CH Adjuster Handling 13
R CH Coordination of Benefits 1
R CH Delays 44
R CH Denial of Claim 33
R CH Prompt Pay 1
R CH State Specific 11
R CH Unsatisfactory Settlement or Offer 53
R MS Fraud or Forgery 1
R MS State Specific 8
R PS Abusive Service 1
R PS Coverage Question 5
R PS Delays or No Response 3
R PS Policy Delivery 1
R PS Premium Notice or Billing 2
R PS Premium Refund 2
R PS Surrender Problems 1
R UW Audit Dispute 1
R UW CLUE Reports 1
R UW Cancellation 17
R UW Nonrenewal 9
R UW Premium and Rating 5
R UW Refusal to Insure 1
R UW State Specific 3
R UW Surcharge 1
Total Complaints 182

Chubb

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R CH Adjuster Handling 6
R CH Co-pay Issues 1
R CH Comparative Negligence 2
R CH Delays 38
R CH Denial of Claim 25
R CH Medical Necessity 1
R CH No Preauthorization 1
R CH Prompt Pay 16
R CH State Specific 43
R CH Unsatisfactory Settlement or Offer 14
R MS High Pressure Tactices 2
R MS Misleading Advertising 1
R MS State Specific 1
R MS Suitability 1
R PS Coverage Question 2
R PS Delays or No Response 1
R PS Premium Notice or Billing 5
R PS Premium Refund 2
R PS State Specific 3
R UW Cancellation 9
R UW Delays 1
R UW Nonrenewal 23
R UW Premium and Rating 3
R UW Refusal to Insure 1
R UW State Specific 1
R UW Surcharge 5
Total Complaints 181

Citizens

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R CH Adjuster Handling 2
R CH Delays 32
R CH Denial of Claim 11
R CH State Specific 14
R CH Unsatisfactory Settlement or Offer 2
R MS Misappropriation of Premium 1
R MS State Specific 7
R PS Coverage Question 2
R PS Premium Notice or Billing 2
R PS Premium Refund 29
R PS State Specific 3
R UW Cancellation 28
R UW Endorsement or Rider 1
R UW Premium and Rating 12
R UW State Specific 1
Total Complaints 147

QBE

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R CH Adjuster Handling 4
R CH Comparative Negligence 1
R CH Delays 42
R CH Denial of Claim 16
R CH Prompt Pay 4
R CH State Specific 15
R CH Unsatisfactory Settlement or Offer 20
R MS High Pressure Tactices 1
R MS Misrepresentation 1
R MS State Specific 6
R PS Coverage Question 2
R PS Delays or No Response 4
R PS Premium Notice or Billing 3
R PS Premium Refund 5
R UW Audit Dispute 2
R UW CLUE Reports 1
R UW Cancellation 5
R UW Delays 2
R UW Forced Placement 2
R UW Nonrenewal 9
R UW Premium and Rating 10
R UW Refusal to Insure 1
R UW State Specific 1
R UW Surcharge 1
Total Complaints 131

Universal Property and Casualty

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R CH Adjuster Handling 2
R CH Delays 44
R CH Denial of Claim 8
R CH Post-Claim Underwriting 7
R CH State Specific 12
R MS Misappropriation of Premium 3
R MS Premiums Misquoted 1
R MS State Specific 2
R PS Abusive Service 1
R PS Delays or No Response 1
R PS Premium Notice or Billing 1
R PS Premium Refund 23
R PS State Specific 2
R UW Cancellation 11
R UW Nonrenewal 2
R UW Premium and Rating 5
Total Complaints 124

State Auto

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R CH Adjuster Handling 10
R CH Comparative Negligence 1
R CH Delays 28
R CH Denial of Claim 29
R CH Medical Necessity 1
R CH Post-Claim Underwriting 1
R CH Prompt Pay 1
R CH State Specific 3
R CH Subrogation 1
R CH Unsatisfactory Settlement or Offer 34
R MS State Specific 4
R PS Coverage Question 7
R PS Delays or No Response 1
R PS Premium Notice or Billing 2
R PS Premium Refund 4
R PS State Specific 1
R PS Surrender Problems 1
R UW Cancellation 7
R UW Delays 1
R UW Nonrenewal 6
R UW Premium and Rating 3
R UW Surcharge 5
Total Complaints 123

Assurant

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R CH Adjuster Handling 10
R CH Assignment of Benefits 1
R CH Delays 48
R CH Denial of Claim 28
R CH Prompt Pay 2
R CH State Specific 8
R CH Unsatisfactory Settlement or Offer 15
R MS Duplication of Coverage 1
R MS State Specific 5
R PS Abusive Service 1
R PS Coverage Question 3
R PS Delays or No Response 8
R PS Premium Notice or Billing 3
R PS Premium Refund 8
R PS State Specific 7
R UW CLUE Reports 1
R UW Cancellation 5
R UW Delays 1
R UW Forced Placement 5
R UW Nonrenewal 1
R UW Premium and Rating 3
R UW Refusal to Insure 1
R UW State Specific 3
Total Complaints 123

Foremost

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R CH Adjuster Handling 5
R CH Delays 21
R CH Denial of Claim 25
R CH Preexisting Condition 1
R CH Prompt Pay 3
R CH State Specific 5
R CH Unsatisfactory Settlement or Offer 18
R MS Duplication of Coverage 1
R MS Failure to Submit Application 1
R MS Fraud or Forgery 1
R MS High Pressure Tactices 1
R MS Misappropriation of Premium 2
R MS Misrepresentation 1
R MS State Specific 8
R PS Abusive Service 1
R PS Coverage Question 4
R PS Delays or No Response 4
R PS Inadequate Reimbursement Rates 1
R PS Premium Notice or Billing 3
R PS Premium Refund 14
R PS State Specific 8
R UW Cancellation 19
R UW Endorsement or Rider 2
R UW Nonrenewal 2
R UW Premium and Rating 7
R UW Refusal to Insure 3
R UW State Specific 8
R UW Unfair Discrimination 1
Total Complaints 122

Mercury

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R CH Adjuster Handling 6
R CH Delays 48
R CH Denial of Claim 15
R CH Medical Necessity 1
R CH Prompt Pay 4
R CH State Specific 9
R CH Unsatisfactory Settlement or Offer 21
R MS Failure to Submit Application 1
R MS Fiduciary or Theft 2
R MS Misappropriation of Premium 1
R MS State Specific 5
R PS Abusive Service 1
R PS Coverage Question 2
R PS Delays or No Response 2
R PS Premium Notice or Billing 3
R PS Premium Refund 10
R UW Cancellation 4
R UW Delays 1
R UW Nonrenewal 5
R UW Premium and Rating 5
R UW Rescission 1
R UW Surcharge 3
Total Complaints 119

Kemper

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R CH Adjuster Handling 6
R CH Comparative Negligence 2
R CH Delays 30
R CH Denial of Claim 21
R CH State Specific 3
R CH Unsatisfactory Settlement or Offer 18
R MS State Specific 4
R PS Coverage Question 2
R PS Delays or No Response 1
R PS Premium Notice or Billing 12
R PS Premium Refund 5
R UW Cancellation 3
R UW Delays 1
R UW Endorsement or Rider 1
R UW Nonrenewal 16
R UW Premium and Rating 9
R UW Refusal to Insure 1
R UW State Specific 2
R UW Surcharge 1
Total Complaints 117

Hanover

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R CH Adjuster Handling 2
R CH Comparative Negligence 2
R CH Delays 19
R CH Denial of Claim 14
R CH No Preauthorization 1
R CH Prompt Pay 1
R CH Recoupment 1
R CH State Specific 5
R CH Unsatisfactory Settlement or Offer 19
R MS Failure to Submit Application 1
R MS High Pressure Tactices 2
R MS State Specific 4
R PS Abusive Service 2
R PS Coverage Question 6
R PS Delays or No Response 3
R PS Premium Notice or Billing 4
R PS Premium Refund 6
R PS State Specific 5
R UW Cancellation 14
R UW Nonrenewal 19
R UW Premium and Rating 8
R UW Refusal to Insure 2
R UW State Specific 1
Total Complaints 117

American Modern

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R CH Adjuster Handling 5
R CH Delays 21
R CH Denial of Claim 22
R CH State Specific 3
R CH Unsatisfactory Settlement or Offer 16
R MS Duplication of Coverage 1
R MS Misappropriation of Premium 1
R MS Misleading Advertising 2
R MS State Specific 6
R PS Abusive Service 2
R PS Coverage Question 10
R PS Delays or No Response 6
R PS Premium Refund 6
R PS State Specific 8
R UW CLUE Reports 2
R UW Cancellation 18
R UW Nonrenewal 11
R UW Premium and Rating 4
R UW Refusal to Insure 1
R UW State Specific 5
Total Complaints 114

Ameriprise

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R CH Adjuster Handling 15
R CH Comparative Negligence 3
R CH Delays 30
R CH Denial of Claim 19
R CH Prompt Pay 4
R CH State Specific 7
R CH Subrogation 1
R CH Unsatisfactory Settlement or Offer 28
R MS Misrepresentation 1
R MS State Specific 1
R PS Abusive Service 1
R PS Coverage Question 2
R PS Delays or No Response 1
R PS Policy Delivery 1
R PS Premium Refund 2
R PS State Specific 3
R UW Cancellation 3
R UW Continuation of Benefits 1
R UW Delays 1
R UW Nonrenewal 4
R UW Premium and Rating 5
R UW State Specific 2
R UW Surcharge 4
Total Complaints 105

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