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Complaints

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Policyholder services
Premium Refund
Delays or No Response
Coverage Question
Premium Notice or Billing
Underwriting
Cancellation
Premium and Rating
Nonrenewal
Delays
Claim handling
Delays
Denial of Claim
Unsatisfactory Settlement or Offer
Adjuster Handling
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Allstate

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R CH Adjuster Handling 140
R CH Assignment of Benefits 4
R CH Co-pay Issues 2
R CH Comparative Negligence 32
R CH Coordination of Benefits 2
R CH Cost Containment 2
R CH Delays 425
R CH Denial of Claim 335
R CH Fraud 4
R CH Internal Appeal 1
R CH Medical Necessity 1
R CH No Preauthorization 1
R CH Post-Claim Underwriting 4
R CH Prompt Pay 22
R CH Recoupment 4
R CH State Specific 65
R CH Subrogation 9
R CH Unsatisfactory Settlement or Offer 382
R CH Usual Customary Reasonable Charges 3
R MS Duplication of Coverage 3
R MS Excess Compensation Without Agreement 2
R MS Failure to Submit Application 3
R MS Fiduciary or Theft 2
R MS Fraud or Forgery 3
R MS High Pressure Tactices 4
R MS Misappropriation of Premium 3
R MS Misleading Advertising 3
R MS Misrepresentation 21
R MS Misstatement on Application 2
R MS Other Violation of Insurance Law or Regs 2
R MS Premiums Misquoted 3
R MS Replacement 1
R MS State Specific 62
R MS Unfair Discrimination 1
R PS Abusive Service 10
R PS Access to Fee Schedule or Rates 1
R PS Coverage Question 57
R PS Delays or No Response 58
R PS Inadequate Reimbursement Rates 8
R PS Involuntary Termination by Plan 1
R PS Notice Requirements 1
R PS Payment Not Credited 1
R PS Policy Delivery 3
R PS Premium Notice or Billing 74
R PS Premium Refund 110
R PS State Specific 79
R PS Surrender Problems 3
R PS Unfair Negotiation 3
R UW CLUE Reports 8
R UW Cancellation 136
R UW Credit Report 9
R UW Delays 12
R UW Endorsement or Rider 6
R UW Forced Placement 1
R UW Nonrenewal 68
R UW Premium and Rating 152
R UW Refusal to Insure 6
R UW State Specific 39
R UW Surcharge 58
R UW Waiting Periods 1
Total Complaints 1901

State Farm

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R CH Adjuster Handling 115
R CH Appeal Non-Compliance 1
R CH Assignment of Benefits 1
R CH Claim Recoding or Bundling 1
R CH Co-pay Issues 2
R CH Comparative Negligence 5
R CH Cost Containment 1
R CH Delays 281
R CH Denial of Claim 253
R CH Fraud 2
R CH No Preauthorization 1
R CH Post-Claim Underwriting 1
R CH Prompt Pay 7
R CH Recoupment 1
R CH State Specific 44
R CH Subrogation 4
R CH Unsatisfactory Settlement or Offer 223
R CH Usual Customary Reasonable Charges 3
R MS Adjuster Working for Company Not Licensed 1
R MS Failure to Submit Application 3
R MS High Pressure Tactices 1
R MS Misleading Advertising 1
R MS Misrepresentation 6
R MS Misstatement on Application 1
R MS Premiums Misquoted 2
R MS State Specific 51
R PS Abusive Service 14
R PS Coverage Question 61
R PS Delayed Authorization Decision 1
R PS Delays or No Response 41
R PS Inadequate Reimbursement Rates 2
R PS Involuntary Termination by Plan 3
R PS Notice Requirements 4
R PS Payment Not Credited 3
R PS Policy Delivery 7
R PS Premium Notice or Billing 37
R PS Premium Refund 96
R PS State Specific 49
R PS Surrender Problems 3
R PS Unfair Negotiation 2
R UW Audit Dispute 5
R UW CLUE Reports 6
R UW Cancellation 130
R UW Credit Report 1
R UW Delays 25
R UW Endorsement or Rider 3
R UW Nonrenewal 73
R UW Pre-existing Condition 1
R UW Premium and Rating 80
R UW Refusal to Insure 9
R UW State Specific 24
R UW Surcharge 82
R UW Unfair Discrimination 1
Total Complaints 1344

USAA

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R CH Adjuster Handling 136
R CH Claim Recoding or Bundling 1
R CH Co-pay Issues 1
R CH Comparative Negligence 15
R CH Coordination of Benefits 1
R CH Cost Containment 7
R CH Delays 408
R CH Denial of Claim 190
R CH Fraud 2
R CH Medical Necessity 2
R CH No Preauthorization 4
R CH Post-Claim Underwriting 2
R CH Prompt Pay 4
R CH Recoupment 2
R CH State Specific 46
R CH Subrogation 9
R CH Unsatisfactory Settlement or Offer 341
R CH Usual Customary Reasonable Charges 4
R MS Duplication of Coverage 1
R MS Fraud or Forgery 2
R MS Misrepresentation 4
R MS Premiums Misquoted 2
R MS Replacement 1
R MS State Specific 17
R PS Abusive Service 5
R PS Cash Value 1
R PS Coverage Question 23
R PS Delays or No Response 19
R PS Notice Requirements 4
R PS Payment Not Credited 3
R PS Policy Delivery 1
R PS Premium Notice or Billing 16
R PS Premium Refund 16
R PS State Specific 64
R UW Audit Dispute 1
R UW CLUE Reports 2
R UW Cancellation 26
R UW Delays 5
R UW Forced Placement 1
R UW Nonrenewal 16
R UW Premium and Rating 33
R UW Refusal to Insure 2
R UW State Specific 19
R UW Surcharge 172
R UW Unfair Discrimination 1
Total Complaints 1249

Liberty Mutual

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R CH Adjuster Handling 79
R CH Assignment of Benefits 1
R CH Co-pay Issues 1
R CH Comparative Negligence 20
R CH Cost Containment 4
R CH Delays 432
R CH Denial of Claim 151
R CH Fraud 3
R CH No Preauthorization 3
R CH Prompt Pay 38
R CH State Specific 43
R CH Subrogation 5
R CH Unsatisfactory Settlement or Offer 233
R CH Usual Customary Reasonable Charges 1
R MS Duplication of Coverage 1
R MS Fraud or Forgery 1
R MS High Pressure Tactices 3
R MS Misrepresentation 3
R MS Misstatement on Application 1
R MS Other Violation of Insurance Law or Regs 1
R MS Premiums Misquoted 1
R MS Replacement 1
R MS State Specific 21
R PS Abusive Service 2
R PS Accelerated Benefits 1
R PS Coverage Question 34
R PS Delays or No Response 19
R PS Notice Requirements 2
R PS Payment Not Credited 3
R PS Policy Delivery 2
R PS Premium Notice or Billing 26
R PS Premium Refund 18
R PS State Specific 33
R UW Audit Dispute 6
R UW CLUE Reports 5
R UW Cancellation 36
R UW Delays 6
R UW Endorsement or Rider 2
R UW Nonrenewal 26
R UW Pre-existing Condition 1
R UW Premium and Rating 59
R UW Refusal to Insure 2
R UW State Specific 25
R UW Surcharge 56
R UW Unfair Discrimination 1
Total Complaints 1122

Farmers

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R CH Adjuster Handling 22
R CH Comparative Negligence 3
R CH Cost Containment 1
R CH Delays 107
R CH Denial of Claim 102
R CH Maximum Out of Pocket 1
R CH Prompt Pay 3
R CH State Specific 25
R CH Subrogation 1
R CH Unsatisfactory Settlement or Offer 151
R MS Duplication of Coverage 2
R MS Failure to Submit Application 2
R MS Fiduciary or Theft 3
R MS Fraud or Forgery 4
R MS High Pressure Tactices 2
R MS Misleading Advertising 1
R MS Misrepresentation 8
R MS Misstatement on Application 1
R MS Other Violation of Insurance Law or Regs 1
R MS Premiums Misquoted 2
R MS State Specific 61
R PS Abusive Service 3
R PS Coverage Question 27
R PS Delays or No Response 37
R PS Involuntary Termination by Plan 1
R PS Payment Not Credited 3
R PS Policy Delivery 8
R PS Premium Notice or Billing 56
R PS Premium Refund 54
R PS State Specific 39
R PS Unfair Negotiation 2
R UW Audit Dispute 4
R UW CLUE Reports 1
R UW Cancellation 50
R UW Delays 6
R UW Nonrenewal 2
R UW Pre-existing Condition 1
R UW Premium and Rating 68
R UW Refusal to Insure 11
R UW State Specific 26
R UW Surcharge 5
Total Complaints 626

Nationwide

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R CH Adjuster Handling 33
R CH Co-pay Issues 1
R CH Comparative Negligence 4
R CH Coordination of Benefits 1
R CH Cost Containment 3
R CH Delays 134
R CH Denial of Claim 109
R CH Fraud 2
R CH Medical Necessity 1
R CH No Preauthorization 1
R CH Out-of-Network Benefits 1
R CH Post-Claim Underwriting 1
R CH Prompt Pay 2
R CH State Specific 21
R CH Unsatisfactory Settlement or Offer 106
R CH Usual Customary Reasonable Charges 1
R MS Excess Compensation Without Agreement 1
R MS Failure to Submit Application 4
R MS High Pressure Tactices 1
R MS Misappropriation of Premium 1
R MS Misrepresentation 2
R MS Misstatement on Application 1
R MS Other Violation of Insurance Law or Regs 1
R MS Premiums Misquoted 4
R MS State Specific 22
R MS Suitability 1
R PS Abusive Service 4
R PS Coverage Question 25
R PS Credentialing Delay 1
R PS Delays or No Response 7
R PS Inadequate Reimbursement Rates 1
R PS Notice Requirements 1
R PS Premium Notice or Billing 20
R PS Premium Refund 27
R PS State Specific 17
R UW Audit Dispute 3
R UW CLUE Reports 1
R UW Cancellation 77
R UW Delays 5
R UW Nonrenewal 38
R UW Premium and Rating 48
R UW Refusal to Insure 2
R UW Rescission 1
R UW State Specific 16
R UW Surcharge 20
Total Complaints 618

Hartford

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R CH Adjuster Handling 33
R CH Comparative Negligence 4
R CH Cost Containment 1
R CH Delays 127
R CH Denial of Claim 80
R CH Medical Necessity 1
R CH Post-Claim Underwriting 1
R CH Prompt Pay 37
R CH State Specific 30
R CH Subrogation 2
R CH Unsatisfactory Settlement or Offer 91
R MS Fiduciary or Theft 1
R MS Fraud or Forgery 2
R MS Health Privacy 1
R MS High Pressure Tactices 2
R MS Misrepresentation 4
R MS Not Appointed with Company 1
R MS Premiums Misquoted 1
R MS State Specific 20
R PS Coverage Question 11
R PS Delays or No Response 13
R PS Inadequate Reimbursement Rates 1
R PS Notice Requirements 1
R PS Payment Not Credited 1
R PS Policy Delivery 1
R PS Premium Notice or Billing 38
R PS Premium Refund 51
R PS State Specific 24
R UW Audit Dispute 9
R UW CLUE Reports 1
R UW Cancellation 47
R UW Continuation of Benefits 1
R UW Delays 12
R UW Endorsement or Rider 3
R UW Nonrenewal 25
R UW Premium and Rating 76
R UW Refusal to Insure 2
R UW State Specific 16
R UW Surcharge 30
Total Complaints 603

AAA

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R CH Adjuster Handling 13
R CH Ambulatory Patient Services 1
R CH Annual Limit 1
R CH Co-pay Issues 1
R CH Comparative Negligence 3
R CH Coordination of Benefits 2
R CH Cost Containment 3
R CH Delays 188
R CH Denial of Claim 94
R CH Fraud 1
R CH Prompt Pay 4
R CH State Specific 18
R CH Unsatisfactory Settlement or Offer 136
R MS Duplication of Coverage 1
R MS Failure to Submit Application 1
R MS Fraud or Forgery 2
R MS High Pressure Tactices 1
R MS Misappropriation of Premium 1
R MS Misleading Advertising 1
R MS Misrepresentation 3
R MS State Specific 11
R PS Abusive Service 1
R PS Coverage Question 17
R PS Delays or No Response 17
R PS Notice Requirements 2
R PS Payment Not Credited 1
R PS Premium Notice or Billing 28
R PS Premium Refund 38
R PS State Specific 10
R UW Cancellation 42
R UW Delays 1
R UW Endorsement or Rider 2
R UW Nonrenewal 9
R UW Premium and Rating 52
R UW State Specific 5
R UW Surcharge 26
Total Complaints 597

Travelers

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R CH Adjuster Handling 40
R CH Comparative Negligence 4
R CH Cost Containment 1
R CH Delays 120
R CH Denial of Claim 96
R CH Fraud 2
R CH No Preauthorization 2
R CH Post-Claim Underwriting 1
R CH Prompt Pay 32
R CH State Specific 22
R CH Subrogation 3
R CH Unsatisfactory Settlement or Offer 102
R CH Usual Customary Reasonable Charges 2
R MS Duplication of Coverage 2
R MS Excess Compensation Without Agreement 1
R MS Fraud or Forgery 1
R MS High Pressure Tactices 3
R MS Misappropriation of Premium 2
R MS Misleading Advertising 1
R MS Misrepresentation 5
R MS Misstatement on Application 2
R MS Not Appointed with Company 2
R MS Premiums Misquoted 1
R MS Replacement 1
R MS State Specific 21
R PS Coverage Question 31
R PS Delays or No Response 9
R PS Notice Requirements 2
R PS Policy Delivery 2
R PS Premium Notice or Billing 25
R PS Premium Refund 20
R PS State Specific 19
R UW Audit Dispute 8
R UW Cancellation 58
R UW Continuation of Benefits 1
R UW Credit Report 1
R UW Delays 3
R UW Endorsement or Rider 1
R UW Nonrenewal 47
R UW Premium and Rating 42
R UW Refusal to Insure 2
R UW Rescission 1
R UW State Specific 17
R UW Surcharge 14
Total Complaints 580

Citizens

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R CH Co-pay Issues 1
R CH Coordination of Benefits 1
R CH Cost Containment 4
R CH Delays 20
R CH Denial of Claim 263
R CH State Specific 42
R CH Unsatisfactory Settlement or Offer 147
R CH Usual Customary Reasonable Charges 1
R MS Misappropriation of Premium 1
R MS Premiums Misquoted 2
R MS Replacement 1
R PS Coverage Question 5
R PS Delays or No Response 8
R PS Policy Delivery 1
R PS Premium Notice or Billing 4
R PS Premium Refund 23
R UW Cancellation 17
R UW Continuation of Benefits 1
R UW Endorsement or Rider 1
R UW Nonrenewal 11
R UW Premium and Rating 15
R UW State Specific 1
Total Complaints 570

Universal Property and Casualty

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R CH Adjuster Handling 3
R CH Assignment of Benefits 1
R CH Co-pay Issues 3
R CH Cost Containment 1
R CH Delays 107
R CH Denial of Claim 121
R CH Prompt Pay 1
R CH State Specific 22
R CH Subrogation 1
R CH Unsatisfactory Settlement or Offer 185
R MS Duplication of Coverage 1
R MS Premiums Misquoted 1
R MS Replacement 1
R MS State Specific 2
R PS Coverage Question 3
R PS Delays or No Response 6
R PS Premium Refund 36
R PS State Specific 1
R UW Cancellation 25
R UW Endorsement or Rider 1
R UW Nonrenewal 3
R UW Premium and Rating 6
R UW Refusal to Insure 2
R UW Surcharge 1
Total Complaints 530

Safeco

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R CH Adjuster Handling 35
R CH Comparative Negligence 3
R CH Delays 155
R CH Denial of Claim 58
R CH Prompt Pay 2
R CH State Specific 12
R CH Subrogation 4
R CH Unsatisfactory Settlement or Offer 118
R MS Excess Compensation Without Agreement 1
R MS Fiduciary or Theft 1
R MS High Pressure Tactices 1
R MS Misappropriation of Premium 1
R MS Misrepresentation 4
R MS Not Appointed with Company 1
R MS Other Violation of Insurance Law or Regs 1
R MS Premiums Misquoted 1
R MS Replacement 1
R MS State Specific 23
R PS Abusive Service 2
R PS Cash Value 1
R PS Coverage Question 15
R PS Delays or No Response 17
R PS Language Access 1
R PS Notice Requirements 2
R PS Payment Not Credited 2
R PS Premium Notice or Billing 12
R PS Premium Refund 13
R PS State Specific 17
R PS Unfair Negotiation 1
R UW CLUE Reports 1
R UW Cancellation 20
R UW Credit Report 3
R UW Delays 6
R UW Nonrenewal 6
R UW Premium and Rating 24
R UW State Specific 16
R UW Surcharge 3
Total Complaints 405

Progressive

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R CH Adjuster Handling 60
R CH Comparative Negligence 20
R CH Cost Containment 1
R CH Delays 109
R CH Denial of Claim 81
R CH Fraud 2
R CH Prompt Pay 2
R CH State Specific 14
R CH Unsatisfactory Settlement or Offer 102
R CH Usual Customary Reasonable Charges 1
R MS High Pressure Tactices 2
R MS Misleading Advertising 1
R MS Misrepresentation 5
R MS Premiums Misquoted 1
R MS State Specific 11
R PS Abusive Service 6
R PS Cash Value 1
R PS Coverage Question 12
R PS Delayed Appeal Consideration 1
R PS Delayed Authorization Decision 1
R PS Delays or No Response 8
R PS Payment Not Credited 1
R PS Policy Delivery 1
R PS Premium Notice or Billing 7
R PS Premium Refund 6
R PS State Specific 11
R UW Audit Dispute 1
R UW Cancellation 16
R UW Credit Report 1
R UW Delays 11
R UW Nonrenewal 2
R UW Premium and Rating 24
R UW Rescission 1
R UW State Specific 9
R UW Surcharge 4
Total Complaints 387

First Acceptance

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R CH Adjuster Handling 57
R CH Comparative Negligence 1
R CH Delays 201
R CH Denial of Claim 31
R CH State Specific 4
R CH Subrogation 1
R CH Unsatisfactory Settlement or Offer 31
R MS Misstatement on Application 1
R PS Abusive Service 2
R PS Coverage Question 9
R PS Delays or No Response 9
R PS Premium Notice or Billing 6
R PS Premium Refund 8
R PS State Specific 1
R UW Cancellation 9
R UW Delays 10
R UW Premium and Rating 2
R UW Refusal to Insure 1
R UW State Specific 1
Total Complaints 320

American International Group

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R CH Adjuster Handling 3
R CH Appeal Non-Compliance 1
R CH Co-pay Issues 1
R CH Comparative Negligence 1
R CH Coordination of Benefits 1
R CH Delays 77
R CH Denial of Claim 47
R CH Emergency Services 1
R CH Fraud 2
R CH No Preauthorization 1
R CH Out-of-Network Benefits 1
R CH Preexisting Condition 1
R CH Prompt Pay 104
R CH Recoupment 1
R CH State Specific 18
R CH Unsatisfactory Settlement or Offer 30
R MS Fiduciary or Theft 1
R MS Misrepresentation 2
R MS State Specific 2
R PS Coverage Question 4
R PS Delays or No Response 6
R PS Payment Not Credited 1
R PS Premium Notice or Billing 3
R PS Premium Refund 12
R PS State Specific 3
R UW Audit Dispute 1
R UW Cancellation 11
R UW Continuation of Benefits 1
R UW Nonrenewal 5
R UW Premium and Rating 5
R UW State Specific 3
Total Complaints 311

Ocean Harbor Casualty

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R CH Adjuster Handling 1
R CH Cost Containment 1
R CH Delays 203
R CH Denial of Claim 30
R CH State Specific 3
R CH Subrogation 3
R CH Unsatisfactory Settlement or Offer 41
R MS Excess Compensation Without Agreement 1
R MS Failure to Submit Application 1
R MS Replacement 1
R MS State Specific 1
R PS Coverage Question 4
R PS Delays or No Response 6
R PS Policy Delivery 1
R PS Premium Refund 6
R UW Cancellation 4
R UW Nonrenewal 1
R UW Premium and Rating 5
Total Complaints 307

American Family

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R CH Adjuster Handling 30
R CH Co-pay Issues 1
R CH Comparative Negligence 15
R CH Delays 105
R CH Denial of Claim 70
R CH Post-Claim Underwriting 1
R CH State Specific 5
R CH Subrogation 2
R CH Unsatisfactory Settlement or Offer 81
R MS Failure to Submit Application 1
R MS Fiduciary or Theft 1
R MS High Pressure Tactices 1
R MS Misleading Advertising 3
R MS Misrepresentation 2
R MS Misstatement on Application 1
R MS Premiums Misquoted 1
R MS State Specific 6
R PS Abusive Service 1
R PS Access to Care 1
R PS Coverage Question 15
R PS Delays or No Response 2
R PS Inadequate Reimbursement Rates 1
R PS Notice Requirements 1
R PS Payment Not Credited 1
R PS Premium Notice or Billing 1
R PS Premium Refund 2
R PS State Specific 4
R UW Audit Dispute 1
R UW CLUE Reports 1
R UW Cancellation 13
R UW Delays 1
R UW Endorsement or Rider 2
R UW Nonrenewal 4
R UW Premium and Rating 10
R UW Refusal to Insure 2
R UW State Specific 2
Total Complaints 296

Tower Hill

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R CH Cost Containment 1
R CH Delays 34
R CH Denial of Claim 91
R CH State Specific 10
R CH Unsatisfactory Settlement or Offer 80
R CH Usual Customary Reasonable Charges 1
R MS Excess Compensation Without Agreement 1
R MS Failure to Submit Application 1
R PS Coverage Question 1
R PS Delays or No Response 5
R PS Premium Notice or Billing 1
R PS Premium Refund 4
R PS State Specific 2
R UW Cancellation 16
R UW Delays 1
R UW Nonrenewal 31
R UW Premium and Rating 6
R UW Refusal to Insure 1
R UW State Specific 1
Total Complaints 288

United

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R CH Delays 29
R CH Denial of Claim 63
R CH State Specific 20
R CH Unsatisfactory Settlement or Offer 132
R MS Not Appointed with Company 1
R MS Replacement 1
R PS Delays or No Response 3
R PS Premium Notice or Billing 1
R PS Premium Refund 7
R UW Cancellation 6
R UW Endorsement or Rider 2
R UW Premium and Rating 1
Total Complaints 262

Erie

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R CH Adjuster Handling 20
R CH Cost Containment 1
R CH Delays 33
R CH Denial of Claim 34
R CH External Review 1
R CH Prompt Pay 1
R CH State Specific 4
R CH Unsatisfactory Settlement or Offer 24
R MS State Specific 1
R PS Abusive Service 2
R PS Class Action 1
R PS Coverage Question 12
R PS Delays or No Response 2
R PS Premium Notice or Billing 6
R PS Premium Refund 5
R PS State Specific 2
R PS Surrender Problems 1
R UW Audit Dispute 1
R UW CLUE Reports 1
R UW Cancellation 17
R UW Delays 2
R UW Nonrenewal 22
R UW Premium and Rating 11
R UW State Specific 3
R UW Surcharge 77
R UW Unfair Discrimination 1
Total Complaints 241

MetLife

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R CH Adjuster Handling 16
R CH Comparative Negligence 6
R CH Coordination of Benefits 1
R CH Cost Containment 1
R CH Delays 38
R CH Denial of Claim 43
R CH Hospitalization 1
R CH No Preauthorization 4
R CH Prompt Pay 1
R CH State Specific 10
R CH Unsatisfactory Settlement or Offer 41
R CH Usual Customary Reasonable Charges 1
R MS Duplication of Coverage 2
R MS Misstatement on Application 1
R MS Replacement 1
R MS State Specific 4
R PS Abusive Service 1
R PS Coverage Question 7
R PS Delayed Authorization Decision 1
R PS Delays or No Response 6
R PS Inadequate Reimbursement Rates 1
R PS Notice Requirements 2
R PS Premium Notice or Billing 14
R PS Premium Refund 12
R PS State Specific 9
R UW CLUE Reports 1
R UW Cancellation 21
R UW Credit Report 1
R UW Delays 3
R UW Nonrenewal 11
R UW Premium and Rating 19
R UW Refusal to Insure 1
R UW State Specific 4
R UW Surcharge 20
Total Complaints 228

American Integrity

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R CH Assignment of Benefits 1
R CH Co-pay Issues 1
R CH Cost Containment 1
R CH Delays 36
R CH Denial of Claim 117
R CH State Specific 11
R CH Unsatisfactory Settlement or Offer 46
R PS Coverage Question 1
R PS Delays or No Response 2
R PS Premium Notice or Billing 1
R PS Premium Refund 4
R UW Cancellation 1
R UW Endorsement or Rider 1
R UW Nonrenewal 2
R UW Premium and Rating 1
Total Complaints 226

Heritage

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R CH Adjuster Handling 1
R CH Co-pay Issues 1
R CH Delays 21
R CH Denial of Claim 87
R CH State Specific 13
R CH Unsatisfactory Settlement or Offer 61
R MS Duplication of Coverage 1
R MS High Pressure Tactices 1
R MS Premiums Misquoted 1
R PS Coverage Question 2
R PS Delays or No Response 2
R PS Policy Delivery 1
R PS Premium Refund 5
R PS State Specific 2
R UW Cancellation 7
R UW Continuation of Benefits 1
R UW Premium and Rating 4
Total Complaints 211

Federated National

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R CH Adjuster Handling 7
R CH Delays 40
R CH Denial of Claim 70
R CH State Specific 7
R CH Unsatisfactory Settlement or Offer 56
R MS Excess Compensation Without Agreement 1
R MS State Specific 1
R PS Coverage Question 2
R PS Delays or No Response 2
R PS Premium Notice or Billing 1
R PS Premium Refund 6
R PS State Specific 3
R UW Cancellation 8
R UW Delays 1
Total Complaints 199

Security First

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R CH Delays 18
R CH Denial of Claim 66
R CH State Specific 11
R CH Unsatisfactory Settlement or Offer 85
R CH Usual Customary Reasonable Charges 1
R PS Delays or No Response 2
R PS Premium Refund 5
R UW Cancellation 3
R UW Premium and Rating 1
Total Complaints 192

Auto-Owners

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R CH Adjuster Handling 24
R CH Co-pay Issues 1
R CH Comparative Negligence 2
R CH Delays 46
R CH Denial of Claim 43
R CH Prompt Pay 1
R CH State Specific 9
R CH Subrogation 1
R CH Unsatisfactory Settlement or Offer 38
R CH Usual Customary Reasonable Charges 1
R MS Misrepresentation 1
R MS Premiums Misquoted 1
R MS Unauthorized Entry 1
R PS Abusive Service 4
R PS Cash Value 1
R PS Coverage Question 3
R PS Delays or No Response 2
R PS Notice Requirements 1
R PS Policy Delivery 1
R PS Premium Notice or Billing 3
R PS Premium Refund 1
R PS State Specific 2
R UW Audit Dispute 6
R UW CLUE Reports 1
R UW Cancellation 12
R UW Delays 1
R UW Nonrenewal 8
R UW Premium and Rating 12
R UW State Specific 3
Total Complaints 189

Assurant

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R CH Adjuster Handling 12
R CH Delays 40
R CH Denial of Claim 72
R CH Fraud 1
R CH No Preauthorization 1
R CH Prompt Pay 1
R CH Recoupment 1
R CH State Specific 6
R CH Unsatisfactory Settlement or Offer 27
R MS Duplication of Coverage 1
R MS Misappropriation of Premium 1
R MS Premiums Misquoted 1
R MS State Specific 9
R MS Unauthorized Entry 1
R PS Coverage Question 5
R PS Delays or No Response 6
R PS Policy Delivery 1
R PS Premium Notice or Billing 1
R PS Premium Refund 14
R PS State Specific 7
R PS Surrender Problems 1
R UW Cancellation 6
R UW Nonrenewal 1
R UW Refusal to Insure 1
R UW State Specific 8
R UW Waiting Periods 1
Total Complaints 176

Chubb

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R CH Adjuster Handling 8
R CH Ambulatory Patient Services 1
R CH Comparative Negligence 2
R CH Cost Containment 1
R CH Delays 44
R CH Denial of Claim 23
R CH Emergency Services 1
R CH No Preauthorization 1
R CH Prompt Pay 29
R CH State Specific 10
R CH Unsatisfactory Settlement or Offer 20
R MS Duplication of Coverage 1
R MS Misappropriation of Premium 1
R MS Misleading Advertising 1
R MS Misrepresentation 2
R MS State Specific 2
R MS Unauthorized Entry 1
R PS Coverage Question 1
R PS Delays or No Response 2
R PS Premium Notice or Billing 3
R PS Premium Refund 2
R PS State Specific 3
R UW Cancellation 5
R UW Credit Report 1
R UW Delays 1
R UW Endorsement or Rider 2
R UW Nonrenewal 13
R UW Premium and Rating 9
R UW State Specific 3
R UW Surcharge 2
Total Complaints 166

Florida Peninsula

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R CH Delays 18
R CH Denial of Claim 64
R CH Post-Claim Underwriting 1
R CH State Specific 11
R CH Unsatisfactory Settlement or Offer 44
R PS Accelerated Benefits 1
R PS Coverage Question 1
R PS Delays or No Response 1
R PS Policy Delivery 1
R PS Premium Notice or Billing 1
R PS Premium Refund 3
R UW CLUE Reports 1
R UW Cancellation 12
R UW Nonrenewal 5
R UW Premium and Rating 1
Total Complaints 165

Ameriprise

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R CH Adjuster Handling 11
R CH Co-pay Issues 1
R CH Comparative Negligence 1
R CH Cost Containment 1
R CH Delays 34
R CH Denial of Claim 30
R CH State Specific 4
R CH Unsatisfactory Settlement or Offer 43
R CH Usual Customary Reasonable Charges 1
R MS Failure to Submit Application 1
R MS Premiums Misquoted 1
R MS State Specific 1
R PS Coverage Question 3
R PS Delays or No Response 1
R PS Payment Not Credited 1
R PS Policy Delivery 1
R PS Premium Notice or Billing 3
R PS Premium Refund 1
R PS State Specific 1
R UW Cancellation 12
R UW Delays 1
R UW Nonrenewal 10
R UW Premium and Rating 13
R UW Refusal to Insure 1
R UW State Specific 3
R UW Surcharge 4
Total Complaints 150

People's Trust

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R CH Delays 26
R CH Denial of Claim 26
R CH State Specific 4
R CH Unsatisfactory Settlement or Offer 15
R CH Usual Customary Reasonable Charges 1
R MS Premiums Misquoted 2
R PS Coverage Question 2
R PS Delays or No Response 2
R PS Premium Notice or Billing 2
R PS Premium Refund 19
R UW Cancellation 19
R UW Endorsement or Rider 1
R UW Nonrenewal 20
R UW Premium and Rating 7
R UW Refusal to Insure 1
R UW State Specific 1
Total Complaints 148

Mapfre

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R CH Adjuster Handling 22
R CH Comparative Negligence 5
R CH Coordination of Benefits 2
R CH Delays 30
R CH Denial of Claim 27
R CH Fraud 3
R CH No Preauthorization 7
R CH Prompt Pay 5
R CH Recoupment 1
R CH State Specific 3
R CH Subrogation 1
R CH Unsatisfactory Settlement or Offer 40
R MS Fiduciary or Theft 1
R MS High Pressure Tactices 1
R MS State Specific 1
R PS Abusive Service 1
R PS Coverage Question 1
R PS Delays or No Response 2
R PS Premium Notice or Billing 6
R PS Premium Refund 5
R PS State Specific 1
R UW Audit Dispute 1
R UW Cancellation 11
R UW Delays 1
R UW Forced Placement 1
R UW Nonrenewal 6
R UW Premium and Rating 9
R UW Surcharge 4
R UW Waiting Periods 1
Total Complaints 133

Southern Fidelity

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R CH Adjuster Handling 1
R CH Co-pay Issues 1
R CH Delays 14
R CH Denial of Claim 61
R CH Preexisting Condition 1
R CH State Specific 7
R CH Subrogation 1
R CH Unsatisfactory Settlement or Offer 35
R CH Usual Customary Reasonable Charges 1
R MS Replacement 1
R PS Delays or No Response 1
R PS Premium Refund 1
R UW Delays 1
R UW Nonrenewal 4
Total Complaints 130

Mercury

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R CH Delays 41
R CH Denial of Claim 21
R CH State Specific 2
R CH Unsatisfactory Settlement or Offer 27
R MS Duplication of Coverage 1
R MS Excess Compensation Without Agreement 1
R MS Fiduciary or Theft 1
R MS Misstatement on Application 1
R MS State Specific 3
R PS Coverage Question 4
R PS Delays or No Response 1
R PS Premium Notice or Billing 8
R PS Premium Refund 16
R UW Cancellation 9
R UW Premium and Rating 11
R UW State Specific 2
R UW Surcharge 2
Total Complaints 127

Foremost

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R CH Adjuster Handling 6
R CH Comparative Negligence 1
R CH Delays 25
R CH Denial of Claim 33
R CH State Specific 2
R CH Unsatisfactory Settlement or Offer 26
R MS Duplication of Coverage 2
R MS Misappropriation of Premium 2
R MS Misrepresentation 1
R MS Other Violation of Insurance Law or Regs 1
R MS State Specific 9
R PS Coverage Question 6
R PS Delays or No Response 6
R PS Involuntary Termination by Plan 1
R PS Premium Notice or Billing 4
R PS Premium Refund 7
R PS State Specific 3
R PS Surrender Problems 1
R UW CLUE Reports 1
R UW Cancellation 11
R UW Continuation of Benefits 1
R UW Credit Report 1
R UW Delays 1
R UW Nonrenewal 2
R UW Premium and Rating 7
R UW State Specific 3
R UW Surcharge 2
Total Complaints 127

National General

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R CH Adjuster Handling 2
R CH Delays 55
R CH Denial of Claim 15
R CH State Specific 1
R CH Unsatisfactory Settlement or Offer 25
R MS Misrepresentation 1
R MS Premiums Misquoted 1
R MS State Specific 4
R PS Abusive Service 1
R PS Coverage Question 7
R PS Delays or No Response 4
R PS Premium Notice or Billing 7
R PS Premium Refund 13
R PS State Specific 1
R UW Cancellation 7
R UW Premium and Rating 6
R UW Rescission 1
R UW State Specific 1
R UW Surcharge 2
Total Complaints 126

Homeowners Choice

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R CH Delays 11
R CH Denial of Claim 27
R CH State Specific 3
R CH Unsatisfactory Settlement or Offer 77
R PS Premium Notice or Billing 1
R UW Cancellation 4
Total Complaints 123

ASI

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R CH Adjuster Handling 4
R CH Delays 15
R CH Denial of Claim 44
R CH State Specific 4
R CH Unsatisfactory Settlement or Offer 31
R MS Fiduciary or Theft 1
R MS State Specific 1
R PS Coverage Question 1
R PS Delays or No Response 3
R PS Premium Refund 5
R PS State Specific 7
R UW Cancellation 5
R UW Nonrenewal 5
R UW Premium and Rating 3
R UW State Specific 2
Total Complaints 113

QBE

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R CH Adjuster Handling 6
R CH Co-pay Issues 1
R CH Comparative Negligence 1
R CH Delays 33
R CH Denial of Claim 24
R CH Fraud 1
R CH Prompt Pay 5
R CH State Specific 7
R CH Unsatisfactory Settlement or Offer 15
R MS Fiduciary or Theft 1
R MS Fraud or Forgery 1
R MS Misrepresentation 1
R MS State Specific 2
R MS Unauthorized Entry 1
R PS Coverage Question 3
R PS Delays or No Response 3
R PS Notice Requirements 1
R PS Premium Notice or Billing 1
R PS Premium Refund 4
R PS State Specific 6
R UW Cancellation 4
R UW Delays 1
R UW Forced Placement 1
R UW Nonrenewal 7
R UW Premium and Rating 5
R UW State Specific 1
Total Complaints 105

Homesite

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R CH Adjuster Handling 7
R CH Delays 23
R CH Denial of Claim 18
R CH No Preauthorization 1
R CH State Specific 3
R CH Unsatisfactory Settlement or Offer 19
R MS Misrepresentation 3
R MS Premiums Misquoted 1
R MS State Specific 4
R PS Abusive Service 1
R PS Coverage Question 3
R PS Delays or No Response 3
R PS Involuntary Termination by Plan 1
R PS Premium Notice or Billing 3
R PS Premium Refund 5
R PS State Specific 2
R UW Cancellation 23
R UW Credit Report 1
R UW Nonrenewal 5
R UW Premium and Rating 8
R UW State Specific 2
Total Complaints 101

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